Jennifer Sierra

214-***-****

Ujlxv**@ gmail.com

PROFILE

Dispatch Resume

Highly organized and motivated dispatch professional with experience managing multiple service technicians and coordinating customer service visits. Experienced in utilizing computerized dispatching systems and call center operations to ensure efficient scheduling appointments. Adept at problem-solving, conflict resolution, and customer service. Reliable and organized dispatch professional skilled in coordinating vehicle and driver schedules, managing fuel and maintenance needs, and logging driver hours and maintenance records. Adept at navigating complex logistics, utilizing innovative technology solutions, and responding quickly to customer requests. Committed to ensuring efficient fleet operations that are in compliance with all applicable laws and regulations. Adaptable student with knowledge of conflict resolution, customer communications and order processing. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals. Focused professional with experience in multi- site call center management, process simplifications and service benchmarks. Experience:

JAT Oilfield Services:

January 2022- February 2023.

Midland, Tx

Monitored Routes and locations to verify timely services and accurate information. Assigned work vehicles and onboard equipment to operators to facilitate most efficient delivery schedule.

Reported driver performance issues or concerns to appropriate management for resolution.

Prepared, updated and dispensed daily route schedule. 1234 MAIN STREET ANYTOWN, STATE ZIP (123-***-**** @SOCIAL_MEDIA Relayed work orders, messages, or information to or from drivers by telephone or two - way radio.

E&V Oilfield Services:

March 2023-July 2023

Midland, Tx

Bilingual Dispatcher

Direct Drivers to location using Geoforce /Geotab

Responded to Emails for verification of job acceptance Checked-in with drivers, making sure they found location and were on the job as needed Used a spreadsheet to keep track of all drivers, and their truck numbers Respond with messages and phone calls promptly

EDUCATION

August 2002

Summit High School

GPA : 3.0- 3.8

SKILLS

Service Planning

Routing Orders

Dispatching Field Personnel

Schedule Coordination