Customer Service Call Center

PO Patricia Olsen

331-***-**** E: *************@*****.***

**** ***** ***** **., **** 201, Naperville, Illinois 60564 PROFESSIONAL

SUMMARY

Effectively executes process changes to improve operational efficiency. Multi-talented Team Member able to take on any required task and adapt to changing conditions with resourcefulness. Dedicated to business success, eager to develop additional skills and advance professionally. SKILLS standards

Management of remote employees

Call

center management experience

Scheduling Strong problem solving

ability Deadline-oriented

Troubleshooting skills

Quality driven professinal

Call Center, Call

center, customer satisfaction,

customer

service, customer service, senior

management, features, inspecting,

inspection, machinery, materials,

mentor, philosophy, problem

solving, Quality, recording, safety,

Scheduling, SNI, Staffing, Team

management, Troubleshooting

Skilled in working with special

needs children

Childcare

Meal planning and preparation

Certified Daycare Provider

Certified in Adult CPR, Infant CPR,

Child CPR

WORK HISTORY FACTORY WORKER 11/2018 to CURRENT

Coworx Staffing Bolingbrook, Illinois

Carefully packaged finished products and prepared them for shipment. Ran digital machines which had robots for trimming excess rubber from automotive mats.

Set up and verified the functionality of safety equipment. NANNY 01/2018 to 10/2018

YWCA Patterson And McDaniel Family Center Addison, IL Managed household children while parents were away. Worked with parents to develop and implement discipline programs to promote positive behavior.

Communicated with parents about daily activities and behaviors. Established and maintained a safe play environment for the children. Helped children complete homework assignments and school projects. Made healthy snacks and meals for 3 children.

MACHINE OPERATOR 05/2015 to 01/2017

AllStaff Staffing loading heavy machinery with blank bank cards to be printed.

inspecting cards for errors.

Call Center Representive SNI Company Attracts potential customers by answering incoming and, outgoing call about products and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

DIAGEO 03/2012 to 02/2014

Banner Personnel Naperville, IL

Stacking and building pallets,placing bottles into boxes, cleanng and re-working bottles and labels, adding additional items to bottles. Additional duties include Handle raw materials, perform all responsibilities in complinance with safety sanitation quality and housekeeping rules. general cleaning on and around manufacturing line, perform inspection on the line as needed.

NATIONAL ADMISSIONS ADVISOR 01/2011 to 01/2012

Colorado Technical University Online

Interfaces with prospective students and people supporting the decision to attend select school, communicating the philosophy and features of the school and serving as an advocate for prospective students. DEPARTMENT MANAGER 08/2005 to 10/2010

Wal-mart Super Center

Managed team of 10 of professionals.

Reduced and controlled expenses by controlling waste Served as mentor to junior team members.

Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Interviewed, hired and trained new quality customer service representatives.

Provided detailed monthly departmental reports and updates to senior management.

EDUCATION Associate of Science Emergency Medical Technician 2003 Kellogg Community College, BattleCreek, MI

CERTIFICATIONS Adult CPR, Infant CPR, Child CPR

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