MARISSA LEONARDI

*** *. **** **.

San Pedro, Ca *0731

adyerg@r.postjobfree.com

EXPERIENCE

Time Warner Cable Business Class, Cypress, Ca

Account Manager-1 Pro February 2014-Present

Key competencies include: Successful Consultative Solution Selling; Prospecting/Cold Calling; Critical Analysis of Business Intelligence; Enterprise Level CRM; Exceptional oral and writing skills; Marketing and PR development; Developing and maintaining strong client relationships; and 100% quota achievement.

Year to date (12/18/14) attainment of 106.4% of quota since Feb. 14, 2014 DOH.

Recommended by Mr. Paul Robinson for a Field Sales position.

Responsible for managing up to 2,000 accounts of existing Time Warner Cable customers.

Responsible for making daily outbound calls, tasked with selling existing customers to increase their MRC by providing innovative solutions, cross selling, and/or renewing products and services.

Responsible for achieving a monthly new sales revenue quota of $2,000 in Voice, Data, Video, Dedicated Internet Access, and PRI (Primary Rate Interface) sales.

Developed customer centric solutions and delivered sales proposals on product benefits with market-based differentiators.

Clearly understand and communicate the company's value proposition.

Work in conjunction with other business services support groups, including billing, technical support, and customer advocate team, and sales operations in an effort to resolve customer concerns.

Maintain all sales databases necessary to report sales activity and customer information.

Provided resolution of customer complaints to successfully resolve customer dissatisfaction.

Partnered with the outside sales teams to ensure complex customer opportunities are properly routed and handled.

Attended all sales meetings and training sessions as required by management.

Nordstrom Inc., Los Angeles, Ca

Sales Associate Oct. 2011-Nov. 2012/Dec.2013

Developed strong client relationships and provided excellent customer service

Established a positive rapport with a team of co-workers

Handled thousands of dollars of transactions daily and kept track of hourly goals.

Consistently met or exceeded sales quotas.

Meticulously organized and aesthetically arranged merchandise.

Served as Manager-In-Charge at the end of each closing day, closing registers, while also completing a checklist of daily tasks, which must be met by the team at the end of each day.

Hit the ground running and quickly mastered an assertive selling approach.

American Red Cross- Los Angeles, Ca

Development Assistant, Intern July 2013-Nov. 2013

Researched prospects for individual donors for Director of Major Gifts at The American Red Cross.

Participated in a marketing campaign in order to promote events that we are putting on throughout the year.

Participated in fundraising efforts by making heavy amounts of telephone calls asking for donations from small businesses in the Pasadena region in order raise funds for our Disaster Response Program.

Through fundraising efforts, called Mayors of every major city in Los Angeles in order to promote our major event and secure attendance.

Filled in for our Major Gifts Associate, who reports to the Director of Development, for two weeks and helped by checking emails and answering voicemails regarding the December 6th Mayors Luncheon and CPR Training Course.

Have experience in fundraising, writing grants, and participating in marketing campaigns for a non-profit organization.

Foundations Intern June 2013

Write and submit letter of inquiry, grant proposals, and reports.

In charge of prospecting new donors and then soliciting through letters and phone calls.

Conduct research on new prospects to expand and diversify donor base and plan cultivation strategy.

Prepare detailed briefing documents and present to supervisor before meetings with Chief Executive Officer.

Maintain database of foundation donors and track solicitation and grant activities using Raiser’s Edge software and SalesForce.

Wrote $25,000 application for a multi-year grant from a major foundation, which was awarded.

Responsible for developing relationships with supervisors and other interns in order to collaborate on large projects within the organization.

NORD, Los Angeles, Ca March 2013-June 2013

Grant Writer, Intern

Prospected grants using Grant Station Pro

Prospected Donors and correlated submission deadlines for possible grants.

Wrote and submitted grants to large Los Angeles organizations, meeting deadlines, and researching submission criteria.

Compiled research for submissions.

Quaker Campus Newspaper, Los Angeles, Ca Sept. 2008-May 2010

Opinion Section Editor of the College Newspaper

Wrote memos, newspaper articles, and recorded notes using Microsoft Office.

Provided directions to six other writers.

Edited newspaper content.

Answered a multi-line phone.

Used a software program called InDesign for Mac.

EDUCATION

Whittier College- Whittier, Ca

B.A. in English, January 2010 Overall GPA: 3.5

WORKSHOPS AND SKILLS

Grant Writing: The Grantsmanship Center; a 1-week intensive workshop on non-profit management and grant writing. Collaborated on a live Department of Public Health grant. It was a very rewarding experience being able to participate in such an important project.

Computer: MS Office, SalesForce.com, CSG, Raiser’s Edge. FileMaker Pro. Google Apps. Windows and Mac, InDesign.

INTERESTS

Sales, Travel, Creative Writing, Journalism, People.

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