Customer Service Resolution
Resume:
Reginald Wilson
Fort Worth, TX *6133
E-mail: adydov@r.postjobfree.com
Website: linkedin.com/in/Reginald-wilson-44417b59
Objectives
I am a highly accomplished and motivated individual with a proven track record of resourceful leadership, communication and organizational skills. I am aspiring to join a reputable motivated office team where I may be of the most value in extending my professionalism and knowledge. Skills
● Validated problem solver
● Ability to complete multiple projects timely and accurately
● Positive experiences with leading others and accomplishing team goals
● Ability to utilize data analysis skills while improving processes
● Ability to gain confidence from customers in providing ongoing customer service
● Valuable experience specializing in customer resolution
● Advanced knowledge in SAP
● Understanding of material requirements planning (MRP)
● Microsoft Office (Word, Excel, Power Point) Intermediate Experience
● Experience working with program’s like Oracle
Experience
July 2017 PRESENT
Jet Research/Halliburton, Alvarado, TX Sr. Materials Coordinator
● Identification, picking and staging of materials for use in explosives production orders
● Material justification in audit
● MRP of materials as well as expediting of orders slated for delivery June 2016 June 2017
USPS, Fort Worth, TX City Carrier Assistant
● Routed or cases all classes of mail in sequence of delivery along an established route.
● Withdrew mail from the distribution case and prepares it in sequence for efficient delivery independently or by another carrier along an established route.
● Prepared and separated all classes of mail to be carried by truck to relay boxes along route for subsequent delivery.
● Handled undeliverable mail in accordance with established procedures.
● Delivered mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed.
● Collected mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection mail.
2
August 2010 July 2015
Halliburton Global Energy Services, Alvarado, TX Senior Warehouseman
● Control business processes
● Receipts
● Insurance Documents
● Set up of warehouse
● Produce monthly reports Inventory/Eliminate shortages
● Direct shipping processes
● Intense use of SAP Material requirements planning (MRP)
● Coordinate materials to site Reconciliation of sales orders & materials
● Customer service and Customer resolution
● Explosives Ordering /Packaging and shipping process
● Shipping coordination with 3rd party companies and software Education
Traditional Diploma (May 2000) Palestine High School, Palestine, TX Accomplishments
September 2018 Successfully completed and obtained All Lines Prelicensing Education Certificate of Completion
References Supplied Upon Request
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