SARAH EDWARD, PSM

SUMMARY

Diligent professional SAFe scrum master and agile project manager with over 7 years of experience in managing large enterprise software development projects that meet demanding time restraints, exceed all expectations, and conform to the values of scrum framework. Possession of ability to motivate, organize, lead and coach agile scrum teams across several locations, with a verifiable track record of building complex systems, removing impediments from teams, and delivering customer-centric products and features. Equipped with exceptional communication and servant leadership skills and helping teams embrace agile methodology.

EXPERIENCE

Scrum Master

Centene (Pyramid Consulting) San Antonio, TX April 2021- Current

Utilized Jira for software development cycle, defect management, agile scrum metrics and capacity analysis.

Coordinated all sprint ceremonies, including daily stand-ups, sprint planning, sprint review, sprint retrospective, and product backlog refinement for two teams.

Collaborated with product owners and business analysts to lock down sprint scope while helping in prioritizing user stories by highlighting functional and technical dependencies.

Tracked sprint burn down chart to identify any potential deviation from planned timeline and identified mitigation for the same collaboratively.

Participated in agile development and worked with the product owner and development team to assess over 70 defect issues.

Facilitated continuous improvement (CI) and removed impediments from the activities of 43 workgroups.

Organized process flows, maintenance, and Kanban boards in Jira and Confluence

Updated project stakeholders about the team velocity and team daily and weekly status using numerous Burndown techniques and Retrospective formats.

Supported the team with making appropriate commitments through feature roadmaps, story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools, and best practices, which reduced development time by 45%.

Facilitated release planning sessions by working with the team and product owner to determine what each release should include and when it should be delivered.

Scrum Master

CareMore (Clearlink Consulting) Brea, CA June 2018 - March 2021

Collaborated with 50 Agile Release Managers to provide a functional release per sprint cycle.

Maintained a high level of accuracy and attention to detail while coding medical records to facilitate proper billing.

Supported product owners with user stories and acceptance criteria documentation in the first month of agile framework implementation.

Successfully migrated more than 30 projects from Waterfall to Scrum within 2 months using Jira.

Utilized the Product Planning section of Jira to enter prioritized and groomed user stories into the product backlog.

Managed 100% of the development cycle, including issue documentation, tracking and resolution.

Empowered the team to increase productivity by encouraging cross functionality and self-organization among the developers.

Monitored the Sprint Burndown and conducted daily stand up, encouraging open communication within the team.

Mentored 3 teams on agile values, design thinking, customer value and product management.

Worked closely with PO to maintain a healthy product backlog by writing and refining user stories according to the Definition of Ready

Agile Project Coordinator

Change Healthcare Nashville, TN April 2014 - May 2018

Facilitated over 30 projects and ensured that the project teams adhered to agile methodologies, including Scrum and Kanban.

Implemented agile management ideals by facilitating exercises such as sprint planning and team-leading standup meetings.

Proficient in using electronic health record (EHR) systems and coding software to streamline coding processes and enhance efficiency.

Managed project timelines and communicated with team members to ensure project progress was being well-tracked.

Documented and standardized web deployment and post-deployment procedures, reducing the deployment cycle by 55%.

Reported progress to stakeholders through sprint burndown reports, iteration burndown reports and velocity target updates.

Supported the development and implementation of a new health management and claims system for a Health Plan with a Medicaid Product (STAR/CHIP/CHIP Perinate).

Documented workflow and led implementation of the Customer Referral Program which leveraged the existing network of customers to increase sales and new registrations.

CONTACT

+ 1 (405) 816 - 4991

adyb5g@r.postjobfree.com

Roanoke, TX 76262

SKILLS

Jira

Azure DevOps

Confluence

Asana

Trello

SQL

HTML

Kronos

Java Script

Functional Testing

Kanban

SAFe

Power BI

Test-Driven Development (TDD)

Continuous Integration / Continuous Delivery (CI/CD)

Process Improvement

Procurement & Purchasing

Project Planning

Medical Coding

Project Scheduling

Stakeholder Management

Contract Negotiations

Software as a Service (SaaS)

Microsoft Office Suite (Word, Advanced Excel, Visio, Access, PowerPoint)

Conflict Resolution

Servant Leadership

Strong Communication and Organization Skills

Negotiation Skills

Time Management Skills

Problem-Solving Skills

Requirements Gathering

Agile Methodologies

Reporting

EDUCATION AND TRAINING

Associate Degree

Nursing Science

Rose State College

Midwest City, Oklahoma

December 2011

CERTIFICATIONS

Professional Scrum Master

Licensed Practical Nurse

SAFe 6.0 - in progress

Project Management Professional (PMP) - in progress

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