Melisa Rios

Tampa, FL *****

adyayu@r.postjobfree.com

203-***-****

Skills:

Customer Service, Retail, Inbound / Outbound Calling, MS Office

Work Experience:

Customer Service Representative / Security Officer - Tampa, FL

July 2020 to Present

Customer service.

Documented reports of suspicious activity.

Effectively communicated pertinent information to visitors.

Answered calls so as to solve the queries regarding security issues.

Concierge Desk - Customer Service.

Nordstrom - Tampa, FL- Concierge desk

September 2018 to March 2020

Customer Service, directed customer to designated areas per request, answer calls provide customer service.

Performed data entry for orders and customer information.

Set up client appointments.

Provided policy and service information.

Assisted customers with a warm and professional attitude.

Answered calls from customers.

Responded to claim inquiries; resolved customer information and complaints.

Saks Fifth Avenue, CT – Concierge desk- Retail Sales -Customer Service.

July 2012- October 2016

Customer Service, Customer Engagement, Direct Sales, Merchandising, Team organization, Clerical Skills.

Supported department merchandise needs and daily store operations. Meeting or exceeding personal weekly, monthly, and annual sales goals.

Provided feedback through phone calls and also made comparison of total sales and adjust expense accounts, database reports, cash receipts, sales tickets, stock-record sheets, inventory, account payments and computing percentages and totals.

Education:

Keiser College- Associate Degree- Business Technology, Fort Lauderdale, Florida. – Year-1997-1999.

The Urban League- Business Administration Certificate. Year-2000.