Front Office Manager
Resume:
TO WHOM IT MAY CONCERN
It is a pleasure to submit my resume to your esteemed organization. I believe that, upon review my cv you will recognize my capabilities are exactly what your organization requires. I am a self-motivated, competent person with stellar track record of academically and commercially astute with professional qualifications & relevant experience in Front office operation, sales and Marketing, revenue maximizing . I am a fast learner, team player and grow as competent professional to continuously achieve high standards of performance with passion, dedication towards the vision of the working organization and ensuring value creation and inspire others to achieve personal and corporate objectives.
During the last 19 years I have been employed as a capacity of Telephone Operator, Receptionist, Reservations Assistant, Shift leader, Business Development Manager, Revenue Officer, Front Office Executive, Assistant Front Office Manager and finally Reservations cum Front Office Manager in multiple properties such as Galle Face Hotel Colombo – SL, Ashur Hotel – Kurdisthan –IRAQ, Lagoon Paradise Beach Resort – Tangalle – SL, Le Meridien Dubai and 98 Acres Resort & Spa – Ella SL
Also I gained experiences in changing Tauras PMS to Opera PMS in Galle Face Hotel & ZharaHS PMS to eZee PMS in 98 Acres Resort & Spa.
I am proficient in Opera, eZee, Tauras, ZharaHS and Destiny PMS systems and Star & Boost Hotels – Channel manager system and also proficient in spoken and written English and Sinhala. May you refer my detailed CV and I look forward to discussing your objectives and how we can work together to accomplish them.
Thank You
Yours faithfully,
Sachitha Amarasinghe
Sachitha Amarasinghe
UVA Dikarawa Estate, Kithal Ella road,
Bandarawela, Sri Lanka
ady7je@r.postjobfree.com
+94-76-530-**** / +94-72-779-****
Name in Full: Sachitha Rangana Amarasinghe
Age / D.O.B : 38 Years / 29th October, 1984
Sex : MALE
Nationality : Sri Lankan
Passport : N-0639234
Profile
Academically and commercially astute
with professional qualification &
relevant experience in Front office
operations, sales and Marketing,
revenue maximizing and who possess a
fast learner, and team player and grow
as competent professional to
continuously achieve high standards of
performance with passion, dedication
towards the vision of the working
organization and ensuring value
creation and inspire others to achieve
personal and corporate objectives.
(SLITHM) Sri Lanka Institute of Tourism and Hotel Management
Basic Level Course in Front Office operation
This Course is on full time basis and all studies are conducted in English Medium.
Basic consist of Six Month theoretical, practical & six months in service training
PASSED General Certificate of Education (Advance Level) Examination in 2003 ( St.Thomas’ College, Bandarawela-Sri Lanka)
PASSED General Certificate of Education (Ordinary Level) Examination in 2000 ( St.Thomas’ College, Bandarawela-Sri Lanka) I am proficient in Opera, eZee, Tauras, ZharaHS and Destiny PMS Packages and Star & Boost Hotels – Channel manager system. Organization Position / Business Working Period
UHE Group
98 Acres Resorts
& Spa
(Sri Lanka)
Reservations Cum
Front Office Manager
January 2018 to date
(5 Years +)
Asst Front Office
Manager
Nov 2015 to Jan 2018
Snr Front Office
Executive
Dec 2013 to Nov 2015
Le Meridien Dubai
(United Arab Emirates)
Revenue Officer
July 2012 to Aug 2013
Lagoon Paradise
Beach Resort –
Tangalle :
(Sri Lanka)
Business Development
Manager
Oct 2011 to May 2012
Ashur Hotel –
Kurdistan
(IRAQ)
Shift Leader
Sep 2010 to Sep 2011
Galle Face Hotel-
Colombo
(Sri Lanka )
Reservations Assistant March 2007 to Aug 2010
Receptionist April 2005 to Match 2007
Telephone Operator May 2004 to April 2005
Education Qualification
Professional Qualification
Summarized Working Experience Profile & Positions held 19+ Years
“TO ENRICH LIVES”
“BEING SATISFIED THROUGH
ADDING VALUES TO PROSPER
HUMAN LIVES INNOVATIVELY”
Vision
Mission
Page 01 of 03
Awarded as Employee of the Month of June
2007 & month of July 2010 at GFH
)
Key Skills
Revenue Management & Analyzing
Sales & Marketing
Front Office Operation
Staff Handling
Guest Complaint Handling
Communication Skills in both
written & spoken English
Detail Working Experience Profile
Reservations cum Front Office Manager 98 Acres Resort & Spa, Ella - Sri Lanka ( 5 Years + Expérience )
Position Summary:
On this challenging position I was mainly responsible for entire front office Operation, Reservations and Sales functions, Further I was responsible for deal with travel agent visits, contracts and to manage all the OTA ‘s Being a cluster manager for 3 main sections I was capable to work with other co -managers and employees to successfully execute the hotel operation, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the hotel.
Assistant Front Office Manager - 98 Acres Resort & Spa, Ella - Sri Lanka (3 Years Experience)
Position Summary:
Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department
Senior Front Office Executive -98 Acres Resort & Spa, Ella - Sri Lanka 02 Years (Experience )
Position Summary:
Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times. Supervises and assign duty roster for F/O attendant, Bell Counter and Guest Relations. Responsible for VIP movement in the Hotel. Revenue Officer - Le Meridien Dubai - United Arab Emirates 1 Year Experience )
Position Summary:
Handle customer calls and email inquiry pertaining to room reservation, with a focus on revenue maximization and Quality
Contacting potential customers to develop & generate business for the hotel, responding to all leads for business in a timely manner, coordinating catering activities for group bookings, and the organization of sales activities to maximize results. A primary duty is to adhere to established reporting guidelines consistently, completing all projects assigned in an accurate and thorough manner.
Trade Skills
Leadership capabilities
Excellent co-ordination & liaison
Capabilities
Good team player & motivating
colleagues
Problem Solving Abilities
Knowledge of trade practices of
various industries
Language Skills
Fluent in Speaking, Writing and
Listening both English and Sinhala.
Page 02 of 03
Special Achievements
Secretary Of The House Sport Club
Secretary Of The Mountaineering Club
Secretary Of The Drama And Film Society
Treasurer Of The Leo Club
Member Of The Media Club
Member Of The Commerce Foundation
Member Of The Astronomical Society
Member Of The Computer Club
Mr.Manuja Morawaka
Reservation Manager
Taj Samudra - Colombo – Sri Lanka
Tel: +94-11-244**** (Office)
Mobile: +94-71-032-****
E- mail: ady7je@r.postjobfree.com
Mr . Sameera Kodithuwakku
Group Human Resources Manager
UHE – Group - Ella - Sri Lanka
Tel: +94-57-493**** (Office)
Mobile: +94-772******
E- mail: ady7je@r.postjobfree.com
Sachitha 13.08.2023
Non-Related Referees
I do hereby certify that all information
stated above is true and accurate for the
best of my knowledge.
Shift Leader.- Ashur Hotel – Kurdistan - IRAQ
(1 Year Experience)
Position Summary:
The primary task is to manage and supervise day-to-day front office operations and communicate with all relevant and important matters to Front Office Department/Front office Manager.
Reservation Assistant – Galle Face Hotel – COLOMBO- Sri Lanka 1 Year Experience )
Position Summary:
I was responsible for handling incoming calls to the reservations department in a professional, efficient, friendly manner. The primary task was to utilizing the appropriate greeting and following the reservations script in handling the guest inquiry to fulfill the hotel occupancy. I was responsible for keeping accurate records of all paper transactions and I was accountable for handling advance deposits and keeping accurate records of all advance deposits.
Receptionist - Galle Face Hotel – The Regency - Colombo- Sri Lanka 3 Years Experience )
Position Summary:
Directly responsible to the Front Office Manager of the smooth operation of Front of the house, where this hotel is regarded as the best Super Luxury Boutique hotel where we extend personalized service to the guests’ since 1864
Welcoming the Guests with Greetings and we ensure that all the guests who visiting the hotel are comfortable in getting their queries cleared., offering clients rooms and making them comfortable in the hotel Telephone Operator - Galle Face Hotel – Colombo- Sri Lanka 1 Years Experience )
Position Summary:
The primary task was to answer the phone within 3 rings utilizing the appropriate greeting
We have provided customers with a variety of services. Such as help customers with collect calls, long distance calls, and other connections that are require assistance. In these instances, to obtain the information needed to place the call and record the details for billing. Extra-Curricular Activities
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