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Pharmacy Technician Customer Service

Location:
Los Angeles, CA
Posted:
August 18, 2023

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Resume:

Kazuko Okamoto, CPhT

**** **** **** ******, *** Angeles, CA 90045 310-***-****

ady1il@r.postjobfree.com

Objectives

To apply my skills and knowledge to further the working environment in delivering pharmaceutical support, counsel, and services to varied patients. Excellent data entry skills and stock management skills. Willing to take on new responsibilities to contribute to the success of the company Experience

Trans Cosmos America, Gardena

March 2023 – Present

Tracking/monitoring/oversee the entire fulfillment activities of a shipment, from acquisition to delivery and daily troubleshooting inbound/outbound activities. Develop standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals. Correspond with clients, suppliers, warehouses, and transportation hubs to ensure efficiency. Maintaining positive and mutually beneficial relationships with vendors, suppliers, manufacturers, and 3PLs. Focus on client/warehouse relationship development, negotiated discounted rates, and service reliability. Working alongside a 3PL and utilizing their WMS software to optimize warehouse and fulfillment operations. Providing data-backed and report weekly on multiple fulfillment and performance KPIs to senior management. Monitor and track inventory levels to prevent stock-outs and/or deadstock Denso Ten America Limited (Formerly Fujitsu Ten Corp of America), Torrance November 2007 – March 2023

Assisted Customer Service / Manager with gathering data, contacting automobile manufactures to discuss about warranty policy/cost, and creating reports as needed and developed better working flow/work instructions. Manage and maintain SharePoint web system. Plan and monitor budget / cost of spending

(Profit/Loss). Super User of Oracle EBS System and beginner knowledge of CAMs system. Problem solver for most employee questions regarding business structure, policy or computer system. Assisted accounting department personal to resolve issues with payments received and verified monthly invoices received from customers and process to payment. Familiar with ISO 14001:2015 and JSOX. Vista Hospital of South Bay, South Bay

April 2007 – November 2007

Prepare and deliver IV fluids (PIGBK and LVP) and cassettes (patient medication). Assisted Pharmacists with preparing medication orders and inventory from vendors and storeroom. Trained to be the super-user for the HMS system; able to fix minor problems.

Century City Doctors Hospital, Century City

March 2006 – April 2007

Rotate through all work areas of the pharmacy and transport unit-dose medication to automated dispensing system (Pyxis) in all nursing units and surgery rooms. Prepare medication and supplies for dispensing, including: Kazuko Okamoto, CPhT

6616 West 81st Street, Los Angeles, CA 90045 310-***-**** ady1il@r.postjobfree.com

Pre-packing bulk medication, compounding oral solutions, large-volume intravenous mixtures and other medication. Assist pharmacists in entering medication orders into the computer system. Prepare inventories, order pharmaceutical drugs and supplies from the storeroom and outside vendors, receive drugs and stock shelves in various pharmacy locations. Perform monthly Pyxis inspections: maintained workload records, organized and coordinated expired medication removal, and initiated removal of medication overstock. Coordinate surgery and emergency department billing. Manage Pyxis and Automed (unit-dosing machine) trouble shooting. Assist in training new employees/pharmacy technicians. Home Pharmacy of California-Walgreens Home Care, Burbank June 2004 – July 2006

Responsible for all Enteral (Nutritional Formula) patients; followed-up with over 450 patients’ health and scheduling / processing deliveries. Cross-trained in IV Compounding, Hospice, Warehouse (Prepared orders for delivery and ordered medications/supplies from wholesalers), Pump (Infusion and Enteral Feeding Pump) services, and Dispatch (Scheduled route for drivers to deliver medications). Assisted Billing department gathering necessary patient information from Physician office for insurance submissions. Sav-on Drugs #9493, Mar Vista

July 2000 – June 2004

Responsible for assisting pharmacist, filling prescriptions, and solving problems such as customer insurance issues. In charge of paperwork, including TARs, authorization requests for doctors, and third-party signature logs. Accountable for ordering medications daily to sustain sufficient inventory level. Assisted customers in three languages: English, Spanish, and Japanese. Solely responsible for maintaining medication upkeep for pharmacy, personally initiated in 2000, further increasing savings. Initiated upkeep of pharmacy overstock and expired medications, saving the pharmacy over $10,000. Passed Albertson’s Technician Certification Test. Education

University of California Los Angeles, Los Angeles, Bachelor of Science in Biochemistry Course included: Biochemistry series with lab, Organic Chemistry, Inorganic Chemistry, Anatomy, Psychology, Economics, Statistics, Calculus, Physics and more

State Board of Pharmacy & National Certified Pharmacy Technician Licensed in 2002 for California State Pharmacy Technician and passed PTCB test to become nationally certified pharmacy technician (CPhT). License number TCH-46178. Communication

Fluent in spoken and written Japanese. Conversational ability in Spanish. Sales and marketing experience. Computer skills include: 50-60 wpm, proficient in MS Windows, MS Office, Microsoft 365, ORACLE application, and the internet.

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Kazuko Okamoto, CPhT

6616 West 81st Street, Los Angeles, CA 90045 310-***-**** ady1il@r.postjobfree.com

References

Available upon request

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