Customer Service Data Entry

Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

Experience

KellyConnect Remote

Technical Support Representative 10/2022 - Present

• Researched product and issue resolution tactics to address customer concerns.

• Assisted with updating technical support best practices for use by team.

• Documented support interactions for future reference.

•Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Billing

• Explained security measures in simple terminology to help users understand malware and phishing threats. Assisted customers ni identifying issues and explained solutions to restore service and functionality Truist Greensboro, NC

Loan Servicing Specialist 03/2022 - 10/2022

Delivered prompt, knowledgeable solutions to address customers' loan service issues.

• Handled routine and complex inquiries from customers, title companies and vendors each day. Processed payoffs, releases and curtailments for consumer loans. Worked with third-party vendors to address and clear loan closing requirements.

• Reviewed historical customer accounts to assess payment compliance and adherence to loan terms. Labcorp Remote

Accounts Receivable Specialist 03/2021 - 11/2021

•Performs processing of account receivable payments by means of data entry and / or computer based macros whilemaintaining department standards and quality expectations

• Areas of responsibility may include but are not limited to research, communication, balancing, running macros, reporting and denial code translation per documented SOP's

•Evaluated open accounts to look for past-due balances and pursue collection strategies Skills

Customer service, Communication skills, Time management, Computer literacy, Microsoft excel, Documentation review, Microsoft word, English

Education

Keiser University-Online Fort Lauderdale, FL

Associates in Science-Medical Assistant 04/2024

Niesha Farmer

336-***-**** *************@*****.*** 966 Piney Forest Road, Danville, Virginia

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