Service Representative Data Entry
Resume:
T I F F A N Y S H U R I A H
adxsi5@r.postjobfree.com
Queens, York, New 11411
PROFESSIONAL SUMMARY
OBJECTIVES To work to the best of my ability and be an asset to your most notable organization.
Diligent Front End Manager with excellent communication and people skills. Resourceful problem solver, providing required resources to maximize efficiency and customer service. Excellent organizational and multitasking skills. Dynamic Office Manager with 9 years of experience managing large range of administrative, technical and executive support tasks. Constantly looks for opportunities to streamline operations and assist management team in special initiatives. Recognized for resolving problems and providing creative solutions. Proven history as Front Desk and Reception Manager. Certified as Customer Service Representative and data entry equips me with strong knowledge of customer service, office management and general bookkeeping procedures to handle daily needs and improve workflows. Proficiency in MS Office software programs, including Excel and Word.
Motivated team leader and office management professional skilled in building strong, productive relationships. Trains and mentors staff in job functions. Motivated and friendly worker . Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service. Hardworking and reliable administrator focused on going above and beyond to support team and serve customers. Motivated to continue to learn and grow as a professional. Dependable worker equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team.
SKILLS
SKILLS & ABILITIES Computer Literate
certified customer service
representative by HEART Trust
has knowledge and experience with
Microsoft word, excel, peachtree
accounting software and Xero
Accounting software.
Workflow optimization certified in Data Entry with HEART Trust Administrative support Team supervision
Customer service Accounts payable and receivable
Employee supervision Microsoft Office
Administrative oversight
TS
EXPERIENCE
Office Administrator and office manager, Experience Sun Source Technologies and services Ltd, Apr 2013 Mar 2020, Jamaica, JA
Streamlined office processes, regulated communications and standardized filing systems to facilitate smooth operations.
Facilitated accounting and payroll functions, managed new hire orientations and oversaw employee relations.
Addressed customer inquiries and promptly resolved complaints. Managed master office calendar and coordinated appointments, meetings and travel dates.
Reconciled attendance records and completed weekly payroll processing. Performed recordkeeping and document filing tasks to organize important company information.
Trained new hires in company policies, work processes and job-specific tasks. Oversaw office supply inventory, usage and replenishment for fast-paced office environment.
Maintained record-keeping systems, supply management, and office policies to optimize productivity and support well-organized work environment. Negotiated contracts with vendors and service providers to secure competitive pricing and maintain positive vendor relationships. Coordinated office workflow and monitored task completion to evaluate quality and performance.
Liaised with regulatory agencies to address audits, compliance issues and ongoing operational requirements.
Forecasted expected demands and created plans to accomplish objectives within set budgets.
Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.
Drafted reports to inform senior decision-makers and guide operational strategy. Directed work of multiple teams and assisted with meeting specific team project goals.
Advised management regarding emerging industry trends and best practices to improve operations.
Monitored expenditures and inventory usage to meet targets with minimal waste and under-budget costs.
Received and directed incoming calls to appropriate personnel. Searched multiple sources to locate desired information. Scheduled, confirmed and rearranged internal meetings. Contributed to weekly meetings for project work.
Answered incoming calls and directed messages to correct party. Processed correspondence, documents, and reports to support clerical staff. Handled sensitive and business confidential information following proper procedures. Prepared miscellaneous letters, memorandums and emails. Tracked, received and reconciled material orders.
Completed paperwork and sent to designated department or staff member for processing.
Set up and maintained filing systems and basic databases. Filtered incoming phone calls and emails, escalating only highest priority inquiries to executive leadership.
Photocopied, faxed and scanned office correspondence. Greeted visitors upon arrival and directed guests to appropriate departments. Organized computer files, sensitive documents, and home office supplies. Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work.
Documented payments and expenses to keep financial records current. Updated office calendar with new meetings, events and appointments to avoid overbooking.
Copied and distributed printed material to meet office needs. Proofread business documents to check spelling, grammar and compliance with office policies.
Ordered office supplies to meet functional needs.
Helped to improve IT literacy by training colleagues on computer equipment and software.
Used advanced Microsoft Word skills to compose, prepare and edit correspondence. Assisted office staff with questions about software, equipment and supplies. Branch Manager, Custom Pool and Spa, Apr 2012 Apr 2013, Ocho Rios Jamaica Delegated assignments to meet coverage needs and maintain store standards. Set performance expectations for employees and implemented improvement plans to reach targets.
Promoted team-oriented culture with common sales, service and productivity goals. Monitored store inventory levels and ordered new equipment to prevent shortages. Facilitated stocking and storage of merchandise by following defined company work processes.
Implemented loss prevention strategies to reduce shrinkage and control theft. Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
Made recommendations regarding employee pay rate and advancement. Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses.
Developed employee strengths to improve engagement and remain competitive. Directed and maintained store merchandising standards to present organized and engaging in-store experience.
Interacted with customers on sales floor to build rapport and offer product expertise. Directed customers to appropriate aisle locations and answered questions regarding product uses.
Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.
Reduced corporate risk by identifying and reporting compliance issues or violations. Directed work of multiple teams and assisted with meeting specific team project Dec 2022
Jul 2006
goals.
Contributed to marketing campaigns and promotional updates on social media platforms.
Advised management regarding emerging industry trends and best practices to improve operations.
Tracked labor, sales, and inventory and managed operations to maximize returns. Maintained data accuracy and accessibility with strong document control and file naming practices.
EDUCATION
Associate of Arts, Maketing
University College of Common Wealth Jamaica, JA
Hampton High School
and I Management (EDPM)
CSEC SubjectGrade
MathematicsIIIEnglish A II Human and Social BiologyIIIPrinciples of Business IIOffice Administration IIIElectronic Document Preparation
REFERENCES
REFERENCEAvailable upon request.
VOLUNTEER-EXPERIENCE
Pac Chairperson 2021-2022 at I.S.192Q The Linden Middle School PTA President 2022-223 at I.S. 192Q The Linden Middle School AWARDS
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