Service Representative Crew Member

***** ********, *******, ** *****

(C) 313-***-**** (E) *******@*****.***

Summary of Skills

Task oriented Training and development of others Customer service driven Organizational skills Deadline-oriented Detailed oriented Learn new task quickly Multi- tasker

02/2013 – 12/2015 Burger King - Belleville, MI

Assistant Manager

Hired and trained crew

Increased guest satisfaction scores from 45 to 81% Improve the sanitation level has the closing manager 05/2008 - 09/2011 Applebee's - Harper Woods, MI

Service Manager

Managed front of the house staff of 25

Trainer and schedule writer

Experience

10/2021 – 5/2023 Henry Ford Hospital, West Bloomfield, MI Customer Service Representative

Check in & check out of clinic of all patients

Collection of monies for co-pay and office visit

Verification of insurance & pre- registration of all information Communication between patient, clinic and doctors

Schedule of re-occurring appointments for patients 8/2018 – 10/2021 Henry Ford Hospital, West Bloomfield, MI Surgical Concierge

Greet patients & relatives arriving for surgery

Gather, contact information needed for surgery from relatives Provide information between pre-op, post-op, & recovery to Relatives

Use epic to check in patients

12/2015 – 3/2018 Applebee’s Livonia, MI

Service manager

Managed front of the house staff of 25,

Trainer and schedule writer

Responsible for implementation of new product rollout Manage cost & labor associate with my department

Sandra Wynter-Glover

Achieved highest suggestive selling margin increase Trained and developed 8 employees into lead trainer roles Implementation of new product rollout

Change of culture at the unit resulting in 20% increase in sales Built sales though interaction with local businesses 04/1994 - 01/2007 Taco Bell - Detroit, MI

Restaurant Store Manager

Managed units with 20+crew & 6 managers

Managed all food, paper and labor within company goals to achieve bonus Hired & trained all crew and management

Increased sales at unit from $600,00 to $1.5 mill + in annual sales Multi - unit manager

Promoted crew member from level of crew to RGM

Education BBA: Marketing & Management

Associate of Arts: Accounting

Davenport University, Dearborn, MI

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