Entry Clerk Data

Victor Burns

Application Specialist

** **** ***** ***** **** Dallas, TX 75065

adxa1r@r.postjobfree.com 817-***-****

Seeking a position in the industry where my experience, skills and education will be challenged.

Work Experience

Technical Support

GTL

Technology Blvd W, Dallas, TX 75220

April 2021 to January 2023

Responsible for taking calls from jail staff in order to maintain and provide complete technical support for state and federal prisons this includes changing or updating any inmate records checking or finalizing any inmate deposits moving funds from phone account to regular GTL account submitting any technical assistance needed including dispatches. I also helped with a special contract know as Talton for about 5 months.

Application Specialist (Tech Support)

CSC Service Works

Irving, TX

March 2014 to May 2021

Responsible for taking calls from tech support agents in the field who needed assistance with getting a certain call, or troubleshooting an Air, Laundry, Ice Machine. We also would update credentials for new hires or existing employees. We would provide support 3 different ways chat, email, or phone. We were also responsible in changing/updating prices to Air, Laundry equipment. Me specifically would be in charge of our client Pilot in tracking parts that were ordered letting tech know they are shipped/on-site for repair and getting them dispatched back to the Pilot store for repair to be completed.

Guest Assistance Specialist Supervisor

Hilton Worldwide - Hilton Corporate Office - Carrollton, TX

January 2013 to February 2014

Responsible for taking calls requesting a supervisor from reservations, diamond desk, or customer care team. Helping guests with their hotel reservations or current stays at any of our Hilton properties. This includes listening to any guest concerns, addressing them in the right way whether it be putting in a GA File to the hotel, issuing any FCR (First Call Resolution) compensation also includes helping guests with any questions or concerns they have with the Hilton HHonor's Reward Program.

Tech Support IHD Supervisor

Telvista - Verizon FIOS Call Center - Irving, TX

May 2009 to December 2012

Responsible for taking calls requesting help to a frontline agent or customers requesting to speak to a supervisor concerning any technical issues or complaints with our fios services or equipment. This Includes troubleshooting the problem and if needed either replacing the equipment including cable box, router, remote control or dispatching out a tech to further troubleshoot and resolve issue at customer's property. Also, if the customer wants a credit on the time they are out of service responsible for determining their eligibility and filing the request with our credit team if needed.

Photo Lab Team Member

Target Superstore - League City, TX

January 2008 to March 2009

Responsible for taking calls about customers photo orders. Processing customer's photo orders 1hr and next day. Maintaining photo equipment and assisting customers with any photo related issues or questions. Also help with Guest Services when needed I also worked as several other positions during 1 year span at Target, I was promoted 3 times within that year. I stared out as Entertainment Specialist then move to Electronics Specialist and now, I am Photo Team Member.

Assistant Manager

Hollywood Video - Pearland, TX

January 2007 to March 2007

Responsible for all aspects of routine store management including taking care of any refunds, exchanges, or other manager issues, opening and closing the store, counting tills to balance out the day, distributing paychecks, receiving and processing shipments to our inventory, and or when needed staging inventory.

2nd Assistant Manager

Suncoast Motion Pictures - Friendswood, TX

July 2006 to January 2007

Responsible for all aspects of routine store management including taking care of any refunds, exchanges, or other manager issues, opening and closing the store, counting tills to balance out the day,

submitting payroll, distributing paychecks, nightly bank deposits, receiving and processing daily drops to our inventory, staging inventory, assisting with hiring and training.

Receptionist

Clearlake, TX

March 2006 to July 2006

Temp

Greeted blood donors and performed initial screening. Screening included: determining type of blood donation (Whole Blood Donation, Double Red Cell Donation, Therapeutic Donation, Apheresis (Plasma, Platelet) Hemochromatosis Donation Autologous and Directed Donation); determining blood donor candidacy (consulted blood donor database, verified physician authorization status, verified personal and health information and eligibility status, including special health needs.) Contacted physician's office to obtain necessary authorization. Coordinated with associated blood donor centers by exchanging blood donor records. Provided customer profiles to Phlebotomists. Provided blood donors with color coded tags to identify type of blood donation. Answered phones/questions or directed the calls/questions to the proper person.

Cashier: Seasonal

Target Super Store - Webster, TX

12/2005 - 01/2006

Helped customers by checking out their purchases, answering questions about the store card, and also helped locate specific items they were looking for. Not by telling them but actually turning off my light and taking them to the exact spot and helping them in any other way they needed to have an excellent shopping experience.

Customer Service Associate

Fry's Electronics - Webster, TX

February 2005 to August 2005

Provided software and technical advice to customers for customers to make informed buying decision. Promoted to E-Cage after 2 weeks due to exceptional customer service and follow up.

E-Cage Associate:

Received and distributed high ticket orders that are kept locked up and secured to affect lost prevention.

Customer Service

Chick-Fil-A - Kemah, TX

May 2002 to August 2003

Provided prompt, reliable and courteous customer service by taking orders at the drive-thru window and bagging it for pickup to maintain very happy satisfied customers.

Computer Specialist II

Johnson Engineering - Webster, TX

November 2000 to December 2000

Temp

Performed Data Entry of Configuration Management data required for Certification of Flight Readiness (CoFR) for NASA Shuttle launches to the International Space Station. Entered important data into the (CoFR) for NASA database to assist with error free Shuttle launches to the International Space Station.

Data Entry Clerk

Expanco - Fort Worth, TX

January 1999 to May 1999

Temp

Responsible for the data entry of a minimum of 100 invoices a day for the U.S. government into a state- of-the-art accounting system by entering all invoices into the government accounting system to maintain and update paid accounts.

Buyer/Dispatcher

Menasco AeroSystems - Fort Worth, TX

June 1998 to August 1998

Purchased and tracked parts required for repair of complex multi-million-dollar plant machinery used in the manufacture of aircraft landing gears. Dispatched repair crews to troubleshoot plant machinery breakdowns and managed general office duties in support of the Plant Maintenance Manager.

Education

Associates in Computer Systems Technology

MTI College of Business and Technology - Houston, TX

January 2002

Additional Information

Computer Skills

1) Data Entry Including 10 Key

2) Microsoft Word

3) Windows 95, 98, ME, XP, Vista, 7, 8, 10, 11

4) Internet

5) Operating Systems: Installation and Configuration of: OS - XP, Vista, Windows 7, Windows 8, Windows 10, Windows 11.

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