MONICA Y. MARSHALL

**** **** ***** **

901-***-****

adx5w4@r.postjobfree.com

To obtain a career opportunity with a company that will enable me to continue the growth and continued success in enhancing public relations and professional securities.

EDUCATION

CPI certified 9/10/19

TN Department of Education- Restorative Justice Practices & Conferencing Training Domestic Violence Training (CLE 1.5)—9/2012

University of Phoenix/Criminal Justice & Securities- Master’s --Graduation - 12/2021 University of Phoenix/Criminal Justice- Memphis, TN--Graduation- 06-2011

Certification in Ministry August 2003

Methodist School of Phlebotomy- Memphis, TN-Certification

Tennessee Technology Center @ Memphis, TN- Diploma/ Cosmetology (licensure) Hillcrest High School-Memphis, TN-Diploma

WORK EXPERIENCE

County Government - Pretrial Services(Counselor B) 2/01/ 2023

Seeing clients/defendants, gathering information, and checking statuses of their cases. Also, answering calls; and documenting the changes, and updating information from cases. Must be able to make decisions and report to courts with documentation and status reports. Reading Bail review reports and background information; also, preparing assessments and orientation on clients.

•Shelby County Schools-S.E.E.D. Office 2019- 01/2023

Reset room assistant working in schools with the counselors, social workers, behavioral specialist onsite at the school. I answer referrals monitoring and counseling students on their behaviors. My room is an alternative step to suspension and working to de-escalate negative behaviors. Assisting the parents with intervention strategies. We had 700 students in the building and 1/3 of our suspension rate decreased due to ReSet strategies.

•Lakeside Behavioral Health Systems

Community Counselor- Bridges (young ladies)

Lead Director in the unit.

• Shelby County Schools-Attendance/SMS

Attendance Secretary for SCS and provides general clerical and secretarial support for main office and school staff- Prepares various reports detailing the administrative information handled by the position, basic correspondence, order supplies and cover telephones for school location. - Identifies issues or problems and seek assistance from higher level personnel or management throughout the building. - Prepares and maintains a variety of reports, records, correspondence, and files related to assigned service, activities, and operations; provides for appropriate research and compiles reports, as needed. - Provides secretarial and clerical support, performing such duties as scheduling meetings and appointments, compiling data for reports, making travel and accommodations arrangements for staff and students. - Answers the telephone; provides accurate information to callers and/or forwards calls to appropriate personnel; takes messages as needed; greets and assists office visitors. - Receives and responds to basic inquiries, routine requests for assistance and concerns from other District departments, schools, agencies, organizations, professionals and the public. - May perform specialized duties particular to the assigned department. - Attends staff, committee and District meetings as required. - Attends training, meetings, seminars and/or workshops to enhance job knowledge and skills. - Performs other related duties as assigned or directed.

• (GRASSY)Gang Reduction Assistance for Saving Society’s Youth

Vendor/ Interventionist

I am a mediator for groups of students with behavioral issues as well as ones with gang involvement. I am there to help and show them that education is the way to a better life. I want them to solve differences with their peers and resolve issues. Also, assisted with the prevention and intervention of disruptive and at-risk behavior of students by facilitating behavioral services to students, families, and educational staff. My position was responsible for helping the counselor and assistant principals with therapeutic services, assisting teachers with classroom management. There were 1200 students enrolled and gang activity was reduced by 60%, and attendance increased.

•Memphis City/ Shelby County Schools (Substitute/Interim Teacher) 2/25/13 I managed the classroom and continued the education of eleventh and ninth grade students. I was responsible for lesson plans, and all other duties as a regular classroom teacher. Also, I served as a liaison with schools to obtain required support information such as school records, disciplinary actions, and truancy records within my classrooms.

As an interim substitute, I managed the classroom on my own and continued the education of eleventh and ninth grade students. I am responsible for lesson plans and all other duties as a regular classroom teacher. Also, I served as a liaison with schools to obtain required support information such as school records during my free period, I served as the office assistant secretary and the parent liaison. • Memphis City Schools (substitute teacher/office assistant) 10/01 - 05/25/14 Following instructions left by the teachers plan and taking care of children in an orderly and supervised manner. I have worked as an assistant to help guidance counselors in connecting families and children to solve differences and bringing families together with their resources. I served as a volunteer counselor for children with needs and problems during the day. I have also overseen classrooms with special needs children. I have taken them out into the community to interact with people outside the school and allow them to view life in their communities as an assignment.

• Tennessee Correctional Services - Probation Officer-(Internship) 7/4/12-3/6/13 I communicated with lawyers, and defendants about their cases; and setting up probation with the court and with the private company. I followed up with the offenders to see if they were on task with completing all assignments, and the conditions of their fees, and probations ordered by the judge and courts. I was also responsible for the collection of social data by interviewing family members and clients to facilitate program placements and assisted in making office assessments of individuals by scheduling conferences. My duty entailed preparing legal documents, and reports for Court presentations, detention hearings, successful release letters, case reassignments, and administrative hearings, and to present cases before the Court. I help assist with safety referrals for families in crisis type situations, positive drug screens, habitual absenteeism, parent/child conflicts, assisted in community service by overseeing the hours of the offenders’ community service, prepared and taught the job readiness program. • HISC- Home Instead Senior Care

Caregiver Liaison/ Quality Assurance 02/23- 03/16/12

I oversaw overseeing the caregivers at the hospital in Baptist Desoto, making sure that everyone is in uniform, on time, following all directions of staff and HISC.

Assistant Caregiver Staffing Coordinator/ Admin Assistant 8/11/11 -02/23/ 12 I managed all 130 caregivers in homes and hospitals. My details covered rules, regulations, and uniform policy. I assisted the supervising coordinator, and I was in-charge of taking calls for the company on nights, weekends, and re-staffing all call- offs in emergency situations. I was also responsible for all disciplinary actions of the caregivers; and created disciplinary reports for my superiors. I handled all areas of communication for training caregivers as well as creating the training packets for my area as well as the customer service areas. I handled all I-9 forms, interviews, background checks as well as orientation of new caregivers.

Caregiver 07/07-08/05/11

Caring for a patient and seeing him to bed daily inside of an assisted living facility.

● Phlebotomists-Methodist Hospitals 1997-1998

Collecting lab work from patients and sending to the lab. Giving kind bedside manner and proper treatment to hospital patients.

•Law Office- office assistant 11/09- 6/2010

I specialized in bankruptcies, scanning, and preparing court documents, reception work; and handling all office payments. I handled all customer/ client concerns and requests.

•Volunteer Work

MSC-Surveillance/Security

Lewis Help Today Foundation/ Metropolitan Transition Center- 2017

(Assisting with teaching computer class, (July 2015-17)

Women’s Assistance Center, and Organized guidance( Shelby County Correctional facility) Domestic violence counseling assistant with TCS (July 2012-March 2013)

Clean up of Civil Rights Museum with TCS as a Probation Officer (January, 2013)

Clean Memphis with TCS probationers as a Probation Officer (November,2012)

Middle Baptists Church Whitehaven (Evangelistic Team) Mphs., TN Served 1998-2002

Dramatic Grace and Faith (Youth Minister) puppeteers, youth choir, praise dancers Served 2003-05

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