Customer Service Assistant Manager

Gabriela Nicole Reyes

Phone: 713-***-****) Home: 346-***-****)

******.*********@*****.***

**** ******** **

Houston Texas, 77063

Objective: To apply acquired skills towards a server or customer service position in the restaurant & hospitality industry.

Skills:

-Bilingual: Fluent in both English and Spanish

-Catering: Worked a variety of events ranging from small upscale private to large festivals

-Worked with several different POS operating systems including Micros, Aloha and Toast

-Proactive rather than reactive

-Ability to serve at a high volume, fast paced environment

-Flexible: Able to work any time of day

-Extroverted personality provides me a unique ability to gain regular clientele Assistant manager/ Starbucks Corp.

(Feb 2022-present)

- Accountable for inventory orders, counts

- Leadership towards teammates and new partners

- Flexible for Opening and closing shifts

- trustworthy on Register / Bank deposits money handling Assistant manager/ Rainbow shops

(May 2021-fed 2022)

-Highly skilled in verbal and written communication with guests

- consistently meeting goals making our U.P.T higher than usual

-Reconciles start drawers from morning shifts through ending of night, also bank deposit drop offs

-Proceeded POS transactions such as returns, sales, emails, inventory counted Head cashier/Zara at galleria

Jan 2020- may 2021

-Accountable to open store, count money on drawers from start shift to end shift

-Organizing cloth items, accessories, work area neat and safe

-Maintaining professional conversations work related, focused on customers at all times, leaving the guests with a remarkable experience

-Reliable leader available any shift

-Excelling new POS systems becoming a customer service expertise assistant manager/La Strada motors

Feb 2019- Dec Dec 2019

-Held accountable of 350+ files

-Trustworthy to manage opening and closing the car dealership

-Scheduling and arranging appointments

-Handling professional correspondence to insurance office and customer's

-Saluted clientele and answering phones

-Highly skilled in cash payments, check payments and other forms of payments Cashier/Goode Co. Taqueria

June 2016-feb 2019

-Quickly memorized menu selling an average of 3,000 in net sales per shift

-Learned and executed neighboring stations

Including expo, window, kitchen prep

-Established an upselling and suggestive selling knowledge base

-Followed TABC protocol and able to sell over 300$ daily in LBW sales

-Worked with Goode Co catering serving a variety of different concepts, menu and events Certifications

-TABC

-Manager handler certification

- High school diploma

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