Desk Agent Front
Resume:
MaRia Wyatt
Norcross, GA *****
***************@***********.***
Over 20 year's experience in front desk and customer service Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Service Manager
Al Solutions - Atlanta, GA
January 2020 to Present
1. Manage all day to day services i schedule all appointments set up the time dates etc. 2. Marketing,Sales,Advertisements,
3. Front office services,plus a lot more
Case Manager
$20 Dollar Chiropractic Lawrenceville - Lawrenceville, GA June 2020 to October 2020
Coordinating and providing care that is safe, timely, effective, efficient, equitable, and client-centered. Handling case assignments, draft service plans, review case progress and determine case closure. Helping clients achieve wellness
Front Desk Agent
Residence Inn by Marriott - Duluth, GA
December 2018 to September 2020
Delivering great customer service helping guest with there every need. An swing phones correcting problems and giving the guest the greatest experience of their lives. Front Desk Agent
Courtyard by Marriott sugarloaf/ duluth - Duluth, GA December 2018 to August 2020
I have a lot of responsibilities mi market champ which i order all of the products from the venders for our market i stock and price. i was offered a supervisor position but turned it down due to lack of pay. but i handle anything at front desk. deposits, responding to guest request etc. Manager
What Waist - Gwinnett County, GA
November 2017 to July 2018
Manage three locations making sure my team of sales. Training them approach a customer and doing lite paper work. conduct interviews, go over police and rules. conduct cash bank drops. give reviews on employees.Fire and hire.give disciplinary reports, Front Desk Agent
Courtyard Marriott Buford - Buford, GA
February 2017 to November 2017
Hands on experience in computing bills. Collecting payment and making change in- depth knowledge of using computers and basic work place equipment including fax machine photo copier and printer. Able to direct and accompany guest arrivals and departures Front Desk Agent
Courtyard Marriott - Suwanee, GA
March 2016 to March 2017
• Hands-on experience in computing bill, collecting payment and making change
• In-depth knowledge of using computers and basic workplace equipment including fax machine, photo copier and printer
• Able to direct and accompany guests to different facilities and functions in the hotel
• Process guest arrivals and departures including all necessary payments
• Proven record of performing tasks as mentioned on daily checklist
• Demonstrated ability to answer inquiries about hotel services, shopping, dining and travel directions
• Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy
• Offer referral for services and handle requests for information
• Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby
• Arrange for guest transport needs
• Confirm sufficient supplies are ready and available to last the entire shift Bartender
Whispers Bar and Lounge - Lithonia, GA
March 2015 to February 2016
Prepare and serve drinks and beverages to patrons following regular recipes
• Mix ingredients such as soda, water, and sugar to prepare cocktails
• Anticipate guests' needs to decide if additional service is needed
• Operate register and verification machines
• Order required liquor and supplies
• Display bottled goods and glasses to make smart look
• Slice and pit fruit for garnishes
• Collect money and give change for drinks served
• Clean and sanitize bar and equipment and replenish supplies
• Customer Services Award - June 2015
Hotel Front Desk Agent
Crossland Economy Studios - Norcross, GA
March 2015 to July 2015
Received guests on arrival with a friendly manner
• Entered complete details into the computer
• Efficiently deal with check-out of guests
• Deal with advanced reservations, took bookings and fulfilled particular requirements
• Operated the switchboard, messages and enquiries in an disciplined manner
• Posted all transactions to make sure that all bills are kept up-to-date
• Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift Direct Care Provider
Turning Point Homes Inc - Decatur, GA
August 2008 to January 2015
Direct Care Provider
• Provide emotional support for children
• Maintain daily records of activities and behaviors
• Encourage children to live life independently by engaging them in activities and dialogue
• Disciplined children and recommended other measures to correct behaviors.
• Offered detailed daily reports that outlined each child's activities
• Administer medications in accordance to healthcare plan
• Provide children with an atmosphere of security by counseling them constantly
• Make meals for children by following guidelines
• Accompany children on school, recreational activities and doctors' visits Store Manager
Chic Boutique - Marietta, GA
January 2006 to November 2007
• Utilize my experience in the field of sales contributing towards effective services in a retail store
• Knowledge of basic accounting and cash handling with ability to meet sales target
• Knowledge in operating boutique shops: Managed fashion retail store independently. Planned and executed entire aspect of boutique operation. Marketed variety of clothing and apparel items
• Excellent in motivating boutique personnel in running stores
• Responsible for interacting and communicating with customers on phone or in person to determine and meet their merchandise requirements
• Handle the tasks of coordinating with customer in selecting their wardrobe involving a wide range of patterns and colors
• Handle the tasks of handling cash as well as processing payments through credit cards
• Responsible for responding to customer queries and update latest upcoming dress to customers CEO
Me-Me's Gift Shop - Marietta, GA
March 1995 to December 2005
• Strategy, Vision & Mission Planning
• Sales & Marketing Leadership
• Profitability & Cost Analysis
• Products Quality Control /Cash Management
• Finance, Budgeting & Cost Management patterns and colors Hotel Front Desk Agent
Motel 6 - Marietta, GA
June 1993 to January 1995
• Greeting guests with a smiling face and giving them all the necessary information about the hotel
• Collecting all the necessary formal information from the customers for the register
• Processing, arranging for and organizing reservation bills
• Arranging for occasional valet parking, offering bell service and delivery
• Answering promptly the customers' queries on phone
• Assisting hotel manager with preparing essential reports Hotel Front Desk Agent
Westin - Atlanta, GA
April 1990 to January 1992
• Handling the routine help desk duties including greeting the guests
• Providing them with all the necessary hotel information
• Making reservations, answering customers' queries on phone
• Proven ability to solve problems and resolve guest’s issues Education
Associate in Medical Assistant
Atlanta Technical College - Atlanta, GA
2015 to 2017
Skills
• Front Desk (10+ years)
• Customer Service (10+ years)
• Reception (8 years)
• Guest Service (10+ years)
• Front Office (6 years)
• Microsoft Office (7 years)
• Bartending (8 years)
• Administrative Experience (5 years)
• Word Processing (5 years)
• Medication Administration (10+ years)
• Case Management (10+ years)
• Help Desk (6 years)
• Manager (10+ years)
• Word (10+ years)
• Management (10+ years)
• Makeup Application (3 years)
• Hotel Management
• Retail Management (10+ years)
• Retail Owner (10+ years)
• Supervisor (10+ years)
• Typing (10+ years)
• Transcription
• Office Management
• Payroll
• Interviewing
• Strategic Planning
• Profit & Loss
• Medical office experience (3 years)
• Medical receptionist (2 years)
• Medical receptionist
• Salesforce
• Social media management
• Multi-line phone systems
• Multi-line phone systems
• Yardi systems (2 years)
Certifications and Licenses
MUA
April 2020 to Present
MAKEUP ARTIST
BARTENDER
March 2011 to Present
Body sculpting
Present
Body sculpting liser lipo cavitation cellulite reduction lymphatic drainage wood therapy Assessments
Call Center Customer Service — Proficient
April 2020
Applying customer service skills in a call center setting. Full results: Proficient
Customer Focus & Orientation — Proficient
February 2020
Responding to customer situations with sensitivity Full results: Proficient
Customer Service Fit — Proficient
February 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Front Desk Agent (Hotel) — Highly Proficient
May 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Sales: Influence & Negotiation — Proficient
July 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Customer Focus & Orientation — Proficient
February 2020
Responding to customer situations with sensitivity Full results: Proficient
Data Entry — Proficient
July 2020
Entering data quickly and accurately
Full results: Proficient
Call Center Customer Service — Proficient
April 2020
Applying customer service skills in a call center setting. Full results: Proficient
Work Style: Conscientiousness — Proficient
July 2020
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Proficient
Front Desk Agent (Hotel) — Highly Proficient
May 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Management & Leadership Skills: Impact & Influence — Proficient July 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Proficient
Customer Service Fit — Familiar
July 2020
Measures the traits that are important for success for customer service roles Full results: Familiar
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Customer service fit — Familiar
July 2020
Measures the traits that are important for success for customer service roles Full results: Familiar
Work motivation — Highly Proficient
January 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Administrative support professional fit — Proficient December 2020
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Work style: Conscientiousness — Highly Proficient
July 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Retail customer service — Proficient
July 2020
Comprehending and responding to retail customer needs. Full results: Proficient
Retail customer service — Proficient
July 2020
Comprehending and responding to retail customer needs. Full results: Proficient
Work motivation — Highly Proficient
January 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Workplace safety — Proficient
February 2021
Using safe practices at work
Full results: Proficient
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Highly Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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