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Data Entry Customer Support

Location:
Madison, AL
Posted:
April 27, 2023

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Resume:

Ms. LALITHA RANI

*** ***** ******* ****

Madison, AL 35758

E-Mail: adwr6t@r.postjobfree.com, Cell: 256-***-****

Citizenship: US Citizen

EDUCATION

●M.S. in Agribusiness, Alabama Agricultural and Mechanical University (AAMU), Normal, AL, Graduated May 2013; GPA 4.0/4.0

●Post-Graduate Diploma in Financial Management (MBA), Indira Gandhi National Open University (IGNOU), India; Graduated May 2010

●Diploma in Management (BBA), Indira Gandhi National Open University (IGNOU), India; Graduated December 2007

●Bachelor’s in Accounting, Andhra University, India; Graduated May 2000

WORK EXPERIENCE DETAILS

Resource Manager Center for Cybersecurity Research and Education (UAH)

Jan 2021 - June 2021

Performed budget preparation and planning for research proposals submitted.

Reviewed expenses for compliance and provided monthly updates to the Principal Investigator and Project Manager.

Assisted in developing budget and uploading proposals and documents to the Office of Sponsored Program who in turn submit proposals to the agencies.

Assisted in financial planning, hiring, participant support and budget allocation for summer camp allocating budget for the centre.

Managed SAIC, COLSA, ONR, SFS research accounts and budgets.

Provided administrative support in preparing graduate student offer letters and outing them through the approval profess and submit ePAF for payment.

Verified GRA tuition payments each semester before he accounting feed is processed.

Provided expertise in processing/forecasting budget concerns as needed for new positions, PAFs, PARFs and raises.

Managed/supported maintenance and development of the center budget, which includes updating all database associated with the financial status of the centre and update them monthly.

Developed schedule of notification for the financial status of accounts, prepared reports and presentations required by UAH Administration.

Managed labour distribution for the processing of payroll biweekly for research staff (full time and hourly) and ensure time sheets were submitted correctly and on time. If necessary, made changes as requested to labour distribution.

Fostered and maintained working relationships with CCRE associates, staff and other university centre/academic departments.

Contracts and Grants Analyst Contracts and Grants (UAH) Jan 2018 - Jan 2021

Performed data entry for new accounts established in Banner.

Prepared and certified monthly, quarterly and annual invoices and/or financial reports

Prepared and verified that all final financial reports have been processed and submitted to the funding agency based on the terms and conditions of the award.

Researched and interpreted applicable changes to federal and state regulations and university policies and procedures for contracts and grants.

Externship Integrated Behavioural Health Sep to Nov 2017

Worked on eClinicalWorks.

Billing, coding, posting EOB’s, payments & adjustments, insurance verification, scheduling new-patient, helped Manager with ERA posting, helped with providers in credentialing with different payees

Customer Service Executive 24/7 Customer Care, India Jan 2009 to Oct 2010

Handled US customer service operations, resolved customer queries, met customer service targets assigned by managers

Performed staff payroll tax deduction calculations and provided expertise in queries related to payroll

Received outstanding performance commendations within a short period of time

Financial Analyst & Customer Care Executive HSBC (India) April 2007 to Dec 2008

Handled US customer bank accounts, banking queries, running credit checks, calculation of service charges, etc.

Performed payroll tax calculations and answered queries related to payroll

Demonstrated outstanding performance with good team work in sales and opening accounts for customers

Banking Executive State Bank of India May 1997 to March 2007

Handled retail banking operations in rural and metro areas of India

Handled Personal/Industrial/Agriculture Development Banking in the states of Maharashtra, Delhi and Andhra Pradesh.

Officiated as loan assessment officer and prepared reports on the viability of loan repayments by the State Bank of India clients

Prepared weekly, monthly and annual bank performance reports

Supervised various instruments and securities (Fixed Deposits, Term Loans, Demand Loans and Cash Credits)

Handled Savings, Salary and Pension Accounts

Managed teller functions and provided customer support

Interacted with the bank manager and came up with new ideas to conduct various programs and camps to raise awareness among customers toward various schemes

Calculated monthly salary payments of all the employees of the branch and calculated the depreciation of fixed assets

UAH EXPERIENCE

Performed data entry for new accounts established in Banner

Reviewed and approved requisitions and procurement card (P-Card) requests

Reviewed and approved cost transfers

Prepared and certified monthly, quarterly and annual invoices and/or financial reports

Monitored cost share accounts

Monitored aged receivables

Prepared journal entries to correct and reconcile contract and grant awards

Ensured external funding is expended in compliance with all applicable regulations

Prepared and verified that all final financial reports have been processed and submitted to the funding agency based on the terms and conditions of the award

Assisted with preparation of audit schedules and reconciliations related to the annual financial statement audit and the annual uniform guidance audit

Provided support for all audit sample selected by internal or external auditors

Communicated with principal investigators, budget analysts and departmental administrators to resolve any outstanding issues

Analyzed processes to improve work efficiencies, determine changes needed in order to avoid delays and errors

Researched and interpreted applicable changes to federal and state regulations and university policies and procedures for contracts and grants

Undertook the duties and responsibilities of co-workers during times of vacation and absences

NON-UAH EXPERIENCE

3 years experience as a Financial Analyst and Customer Care Executive in BPO (Business Process Outsourcing) companies such as HSBC and 24/7. Responsibilities included payroll management, tax deduction calculations, extensive interactions with customers, customer trouble shooting, etc.

13 years experience as a Banking Executive, Financial Analyst and Customer Care Executive

10 years experience as an Executive in the Cash & Accounts Section of the State Bank of India (SBI), India’s premier bank. Responsibilities included interactions with loan-seeking clients and assessment of viability of loan repayments, preparing bank performance reports on a weekly and monthly basis, handling customer account deposits and withdrawals, etc.

Externship at the Integrated Behavioral Health (IBH), Huntsville, Alabama, with experience in eClinicalWorks. Worked on billing, coding, managing insurance payments & adjustments and insurance verification, scheduling new-patients

TECHNICAL SKILLS

Banner 9

Microsoft Office Suite

Typing with 60 words per minute

Certified Associate in Oracle 9i Database Administrator

Trained in SAP R/3 FiCo Module

REFERENCES

1. Prof. Keith Hollingsworth

Chair and Professor

Department of Mechanical and Aerospace Engineering

University of Alabama in Huntsville

Huntsville, AL 35899

Phone: 256-***-****

2. Ms. Ritu Pahwa

Billing Supervisor

Integrated Behavioral Health

1111 Wayne Road Suite # 6

Huntsville, AL 35806

Phone: 256-***-****

Email: adwr6t@r.postjobfree.com

3. Prof. Sarma L. Rani

Associate Professor

Department of Mechanical and Aerospace Engineering

University of Alabama in Huntsville

Huntsville, AL 35899

Phone: 256-***-****

Email: adwr6t@r.postjobfree.com



Contact this candidate