Customer Support Team Member
Resume:
TEKEVIA POLLOCK
• •
SKILLS
Priority management
Contract Management
Search Engine Optimization
Financial Management
WORK HISTORY
Supervisor
Catalyst Fabric Solutions - Marianna, FL
Created successful work schedules for each team member to maintain deadlines and fully staff shifts. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Set overall vision and provided team leadership.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
01/2014 - 05/2016
CSR
General Dynamics - Lynn Haven, FL
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Leveraged sales expertise to promote products and capitalized on upsell opportunities. 01/2004 - 07/2009
Front Desk Manager
Marianna Inn & Suites - Marianna, Florida
Performed daily inventory for keys and linens and detailed information in audit reports. Coordinated with room service, housekeeping, maintenance and security to meet all guest needs. Kept accounts in balance and ran daily reports to verify totals. Maintained transaction security by verifying payment cards against identification. 02/2000 - 01/2003
Shift Lead Manager
Hardee's - Marianna, FL
Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success Evaluated employee performance and coached and trained to improve weak areas. Exercised composure under pressure and in escalated customer service scenarios. Greenwood, FL 32443 850-***-**** *************@*****.*** Supervised employees and oversaw quality compliance with company standards for food and services.
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