Call Center Service Representative

Nina Lindsey

* *********** **. *********** ** ***02 601-***-**** ***********@*****.***

Objective I want to change my career path so that I can increase my growth and financial earning potential.

Experience Mortgage Customer Service Representative 09/2003 to present Regions Mortgage, Hattiesburg MS 39401

● Responsible for external and internal customer and incoming emails, chats and website inquires, requests, and complaints via high volume call center.

● Demonstrate appropriate tone, listening skills and empathy in all contacts.

● Review and explain detailed mortgage items, process tasks through proper procedures, and resolve issues in an appropriate period, follow up all issues with customer call back when needed in appropriate time.

● Strong computer skills and attention to details. Good verbal, communication, and organizational skills. Learns quickly with minimal supervision. Customer Account Executive

07/2001 - 12/2002 Comcast Cablevision, Hattiesburg MS 39401

● Informed customer of new and existing products and services

● Assisted customers via high volume call center with inquire/ complaints, also assisted with technical and basic trouble shooting via phone call.

● Assisted with establishing of new accounts and offering products and services based on customer demand and needs.

Customer Service Representative

10/2000 - 05/2001 Convergys, Hattiesburg MS 39401

Assisted customers thru high volume call center for client Walmart.com and AT&T retention program.

Answered general billing and order status inquires.

Offered long distance phone services.

Machine Operator

01/1995 - 10/2000 Murray Mail- Well Corp., Hattiesburg MS 39401

Responsible for printing file folders and other various print jobs meeting daily production quotas.

Assisted with training of new employees.

Responsible for quality inspection of finished product, which also included preparing product for shipping.

Education ● Pearl River Vocational Center, Hattiesburg MS 39401

● 08/1991 - 08/1992

● Degree of Proficiency, Respiratory Therapy

● Passaic County Community College Paterson NJ 07504

● 09/1983 thru 06/1984, major: Electronic Data Processing

● Eastside High School/ GED obtained in 06/1983

References References are available on request.

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