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Package Handler Customer Service office manager assistant manager

Huntsville, AL
April 15, 2023

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Melissa Curry

256-***-**** • • Huntsville, AL 35801

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Summary

Skills • Staff Scheduling

• Employee Motivation

• Department Oversight

• Customer Service Management

• Finance and Accounting Oversight

• Performance Evaluation and Monitoring

• Business Leadership

• Administrative Management

• Assignment Delegation

• Supplier Monitoring

• Quality Assurance

• Team Leadership

• Management Team Building

• Goal Setting

• Decision Making

04/2022 - 02/2023

SFL Store Front Leadership, Walgreens, Huntsville, AL 04/2000 - 12/2022

Office Manager, Huntsvegas Inkk, Huntsville, AL


• Prepared and submitted nightly bank deposits.

Created schedules and assigned jobs based on employee strengths and anticipated customer demand.

• Managed inventory and ordered new stock to refill low running items. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

• Implemented campaigns and promotions to help with developing goods and services.

• Managed office inventory and placed new supply orders. Monitored payments due from clients and promptly contacted clients with past due payments.

09/2021 - 01/2022

Package Handler, Target Distribution, Madison, AL Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

• Administered payroll and maintained proper documentation of employee personnel.

• Reviewed files and records to obtain information and respond to requests.

• Managed, scheduled and coordinated office functions and activities for employees.

• Used judgment and initiative in handling confidential matters and requests.

• Implemented and maintained company protocols to facilitate smooth daily activities. Coordinated office activities and operations to secure efficiency and compliance with company policies.

• Elevated customer satisfaction ratings by promptly resolving client and case issues. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Scanned and sorted packages according to destinations and service type using handheld scanner.

• Sorted packages to appropriate slide, line or belt for final distribution.

• Assisted in loading delivery trucks with prepared packages.

• Picked products using RF scanner to fill orders.

• Recorded numbers of units handled or moved on daily production sheets or work tickets.

• Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

• Packed boxes and stock using organizational guidelines. Counted number of boxes or units in loading docks to confirm proper completion of work orders.

Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.

• Protected items by wrapping in cling film, padded moving blankets and tape.

• Used digital database to keep records of units and stock moved. Some College (No Degree), Information Technology

Strayer University Huntsville Al, Huntsville, AL

Some College (No Degree), Computer And Information Sciences J.F. Drake State Community And Technical College, Huntsville, AL Education And


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