Time Work Customer Service

JOAN THOMPSON

******@*****.*** / H: 614-***-****

**** ********* *****, *** *, Columbus, OH 43235

SUMMARY

Jenny Craig Consultant with 4 years of experience, coaching to connect with clients and understand their goals and challenges. Identify and keep them focused on why it is important for them to achieve their goal. Creating weekly plans, build their confidence and gain their commitment.

Realtor with 4 years of experience in building relationships, cultivating partnerships and growing my business. Multi-tasking and motivated in expanding network connections, introducing new and used homes and revealing customer needs to deliver solutions.

Retired Pharmacist with years of experience in reviewing prescriptions to process and dispense medications. Talented in coordinating with pharmacy staff to prioritize urgent requests while simultaneously driving accuracy, safety and confidentiality of patient information. Expert communicator when working closely with staff, numerous patients, administrators and healthcare professionals.

SKILLS

Highly professional

Honest and ethical

Excellent attention to detail

Excels at teamwork

Conflict resolution ability

Committed to quality assurance

Flexibility in scheduling

Exceptional patient care and client interaction

EXPERIENCE

Consultant/ Cutler Jenny Craig- Columbus, OH 05/2019- 5/2/23

Client Accountability-Keep clients on plan by holding them accountable to their menu plan, coaching sessions every 7 days, self- monitoring of food intake and exercise. Do care calls and confirmation calls to stay connected with clients.

Building Client Base- conduct sale presentations to potential clients and outbound calls to leads and guest referrals.

Customer Service- maintain professional composure in all situations.

Administrative duties-responsible for inventory, stocking, accuracy of orders, collecting payment and maintaining files.

Realtor / Cutler Real Estate - Dublin, OH 03/2017 - Current

Coordinated real estate closings, verifying all documents were signed and funds were properly disbursed.

Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.

Recommended home improvements to sellers to maximize profits and promote faster sale.

Maximized customer savings with effective negotiation of buyer and seller contracts.

Communicated with inspectors, lenders and pest control companies to ensure all terms of the purchase agreement were met.

Facilitated the closing process on behalf of clients and ensured that all parts of contracts were met prior to closing.

Executed open house events and prepared homes for client’s arrival.

Promoted sales of properties through advertisements, open houses, multiple listing services and other online advertising platforms.

Scheduled home viewings with potential buyers, providing them with all the details and value of the property.

Realtor / Coldwell Banker King Thompson - Dublin, OH 09/2014 - 03/2017

A learning experience starting out in the Real Estate Business

Pharmacist / National Rx, Merck Medco/Medco Health/ Express Scripts - Columbus, Ohio 05/1991 - 07/2014

Communicated with all customers and staff in a pleasant and professional manner

Communicated directly with doctor's offices daily via telephone, fax and email

Entered new and updated patient profiles and prescriptions for review and monitoring.

Followed all Federal and State laws and regulations in all prescription-related issues, including HIPAA, SOP, and QA.

Demonstrated working knowledge and understanding of pharmaceutical and pharmacy practice standards.

Reviewed orders from physicians for prescriptions, handled drug dispensing and answered questions from patients regarding their medications.

Trained and mentored pharmacy support technicians.

Placed timely and accurate supply orders to maintain optimal levels of medications, containers, labels and other materials.

Checked patient orders against histories, assessed insurance coverage and counted out medicines.

Provided patients with pamphlets and verbal instructions about how to properly take, handle and store medications. Oversaw the work activities, performance and service quality of pharmacy staff.

EDUCATION AND TRAINING

Hondros College of Real Estate - Westerville, OH

Realtor: Real Estate

Philadelphia College of Pharmacy - Philadelphia, PA

Bachelor of Science: Pharmacy

WEBSITES, PORTFOLIOS, PROFILES

https://www.facebook.com/joanthompsonrealtor/

listyourhomewithjoan.com

https://www.linkedin.com/in/joanthompson1/

Contact this candidate