Entry Clerk Support Representative
Resume:
Delda J. Byrd
Grain Valley, MO *****
Cell: 816-***-**** E-Mail: ***********@*****.***
PROFESSIONAL EXPERIENCE:
AdaptHealth Remote
Sales Support Representative 2021-present
Lead effective communication with patients in order to secure complete patient satisfaction.
Work closely with field sales representatives to obtain missing documents. Those documents could be the CMN, insurance, patient profile information, chart notes.
Impart benefit information and coinsurance to patients in order to expedite timely homecare services.
Collect coinsurance and/or deductible.
Confirm patient personal information in a caring and confidential manner.
Serve as a liaison between patient and insurance company.
Verify insurance and explain benefits to the patient.
Request authorizations for equipment.
Calling insurance and/or using portals to obtain benefit information.
Making outbound calls to patients.
Contacting doctor by fax, email or phone for missing documents.
Review chart notes to determine if the patient qualifies under their insurance guidelines.
Special projects as needed.
GEHA Independence, MO
Customer Care Representative 2019-present
● Responsible for answering inbound calls to the call center to assist both members and providers
verifying medical and dental insurance.
● Responsible for assisting both members and providers with claims, either explaining or resubmitting
both medical and dental claims.
Polaris Insurance Solutions Lee’s Summit, MO
Agent/Broker Assistant 2018-2019
● Responsible for Agent/Broker’s schedule
● Responsible for scheduling all new clients
● Responsible for all customer service calls
● Responsible for contacting all Leads/Clients, gather all pertinent information.
UMB Bank Kansas City,MO
On Demand Payment Specialist 2017-2018
● Responsible for handling payment questions and resolving issues with merchants
● Perform analysis to ensure all accounts are reconciled on a daily basis
● Validate all client payments are executed and reconciled
● Work with appropriate resources to ensure resolution and tasks completed to client satisfaction
● Must be able to deliver to stringent timelines confidently.
● Other duties as assigned
Parade Park Homes, Inc. Kansas City, MO
Administrative Assistant 2012-2017
●Answering multiple phone lines
●Managing the property manager and assistant property managers daily appointments
●Responsible for receiving monthly leasing payments from residents, recording payment in ONESITE and making deposits.
● Responsible for receiving monthly leasing payments from residents, recording payment in YARDI (after management company change) and making deposit.
● Responsible for creating work orders for maintenance issues.
•Responsible for all communication between the property, Parade Park Homes Inc, and all residents.
•Responsible for accounts payable
•Responsible for property payroll
•Assist the Operations Manager in daily duties with the maintenance staff. Ie: process workorders, assign to maintenance staff, resolve member complaints, talk with vendors, place orders with vendors. Verify billing and entering billing.
•Parade Park Homes, Inc., was managed by FPD Management Inc. from 2012-2015. We are now under The Dalmark Group. My daily jobs varies depending on the needs of management.
Nolan Real Estate Leawood, KS
Front Office Representative 2011- 2012
•Training of new employees in front desk operations.
•Managed front desk shifts.
•Assist property manager in daily operations of hotel staff, including housekeeping.
•Responded to customer satisfaction comments and customer complaints ending in a mutual satisfactory manner.
Apria Healthcare Overland Park, KS
Customer Quality Specialist Team Lead 2005 - 2010
•Lead effective communication with patients in order to secure complete patient satisfaction with Apria Healthcare.
•Impart benefit information and coinsurance to patients in order to expedite timely homecare services.
•Confirm patient personal information in a caring and confidential manner.
•Serve as liaison between patient and insurance company in a customer-friendly approach.
•Resolve discrepancies in orders while maintaining professional demeanor.
Days Inn and Suites Blue Springs, MO
Front Office Manager 2002 - 2005
•Supervised front office staff of 12 employees including scheduling, payroll and evaluation.
•Oversaw direct billing of corporate accounts.
•Responded to customer satisfaction comments and customer complaints ending in a mutual satisfactory manner.
•Worked front desk shifts as needed.
•Trained new employees in front desk operations.
GEHA, Government Employee Health Association Lee’s Summit, MO
Data Entry Clerk 2001 - 2002
•Entered alpha and numeric data for large health insurance plan company.
•Batched paperwork daily.
•Executed all job responsibilities with a focus on fast, friendly customer service.
•Supported company’s philosophy of low overhead and larger benefits to health plan members.
American Inn Blue Springs, MO
Assistant General Manager 1998 - 2001
•Worked directly with the General Manager to manage all activities of the 183 room complex including employees, maintenance and sales.
•Assisted in selection of staff including resume review, interviews and reference checks.
•Managed office staff.
•Maintained accurate records including cash flow sheet, direct bill accounts and credit card receipts.
EDUCATION:
Excelsior Springs High School, General Diploma, May 1992
COMPLETED COURSES WITH APRIA HEALTHCARE (complete list attached)
•Healthcare Terminology
•Products and Services: Respiratory Therapy, Home Medical Equipment, Infusion Therapy, Enteral Therapy
•Clinical Ethics, Conflict of Interest, Patient Confidentiality
•Customer Service Certification Program, Customer Service Fundamentals, Service and Communication Skills, Basics for Customer Service, Customer Service Tools of the Trade
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