Addie Tate

**** ***** ******

Cedar Hill, TX

Phone: 972-***-****

Objective

*Ability to prioritize assignments and multitasks* Excellent customer service and communication skills* Analytical skills and critical thinker* Organizational skills with strong attention to details* Team oriented* Conflict resolution Abilities

Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. Employment History

Outreach Specialist, Healthcare Social Worker

03/2016 – 05/2019 Bravo Health 2208 Highway 121 #210, Bedford, TX

Assist members in providing information regarding their health plan and education them about community resources

Complete daily documentation and weekly reports ensuring compliance with state and organization policy is being met.

Utilize HHSC Handbooks, SOP’s, and workflows to efficiently and accurately make nonclinical decisions

Entering authorizations in QNXT and notifying the provider of approved LTSS services

Utilize a high level of quality in client service through the execution of accuracy, responsiveness, reliability, and professionalism on every interaction

Answer inbound calls from every member and providers regarding eligibility, benefits, and authorizations while documenting the call.

Responsible for making outbound follow-up calls to members and providers

Support service coordinators: (RNs, LVNs, and Social Workers) within the health services department

Resolve member and provider complaints by gathering information, investigating information reported, and finding resolution.

Medical Office Receptionist, Medical Secretaries

11/2014 – 30/2016 MedSynergies, Inc.

Arlington, TX

Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

Triage patient’s over the phone as it relates to their health conditions, insurance coverage, and scheduled procedures/appointments

Responsible for operating a multi-line phone system to ensure that all calls are received in a timely manner and information given to callers are accurate as it pertains to their health and insurance benefits

Verify insurance coverage and copayment information

Responsible for maintaining files on all patients and the care that they receive for the purpose of providing a historical record that can be used in future treatments of each individual patient. Addie Tate

1519 Tuley Street

Cedar Hill, TX

Phone: 972-***-****

Medical Office Assistant

03/2012 – 11/2014 Heart Place Dallas, TX

All front office duties

Checked patients in and out

Collect pay

Occasionally roomed patients and took vitals

Medical Front Office Assistant

10/2011 – 11/2014 Heart Place 1604 Hospital Pkwy, Bedford, TX

Checked patients in and out on daily basis

Completed all electronic scanning and collected copays Education and Training

Medical Office Assistant Certification 10/2011

PCI Health Institute

Dallas, TX

Medical Assistant Certification 06/2008

Arlington Career Institute

Grand Prairie, TX

Administrative Office and Medical Management 06/2005 Virginia College

Jackson, MS

General High School Diploma 05/1991

Bentonia Gibbs High School

Bentonia, MS

References Available on Request.

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