Summary.

Customer service professional with more than 5 years’ experience providing excellent Customer.

Service to my customers based on the Five Pillars of Escalations. Having an in-depth experience

in administrative and coordination skills within a diverse professional background. In addition to

capacity and project managing skills, my experience has enabled me to understand how to

navigate within complex organizations and deliver exceptional service in all roles. My

accomplishments are undoubtedly transferrable and capable of meeting the demands of your

customer base. Self-motivated with a strong work ethic and positive attitude. Excellent verbal

and written skills. Document Control, Administrative Work, Data Entry, and Data

Administration. A dedicated, hardworking, and detail-oriented professional. Bilingual

French/English

Employment History

TATA CONSULTANCY INC, Juin 2018 – Present

Ohio

CUSTOMER SERVICE REP/Help Desk support

● Assisting customers in making decision about a product or service to buy.

● Identify gaps in a customer’s records & then collecting information to fill them in the gaps.

● Maintain and updating customer databases.

● Processing new client accounts, maintaining customer accounts, implementing changes to

existing accounts and filing documents and other paperwork.

● Responding appropriately to customer questions and comments.

● Scheduled reports for daily, weekly, monthly delivery to team manager.

● Undertaking general administrative duties like filing, photocopying, and opening mail.

Contacting customers and resolving problems within prescribed service levels.

COMPUCOM Canada, April 2016 – March 2018

Bilingual Help Desk

● Facilitate planning and organization, workshops and trainings including arranging and

facilitating meetings, identifying workshop/training participants and other logistical and

administrative coordination with local partners.

● Follow through on reporting requirements from all coordination meetings.

● Coordinate with CompuCom Canada based program manager to prepare work plans, budgets,

technical reports, and all other relevant aspects of program implementation.

● Reset the passwords for the users who forgot their passwords

● Day-to-day activities including troubleshooting and problem resolution over the phone,

● Replying to incoming e-mails and calls concerning technical issues

LE TOURNESOL-RESTAURANT April,2011 - September,2013

Paris, France

Team Manager

● Assisting in the management of le Turnsole-Restaurant under the direct authority of the

coordinator and the entire executive board.

● Participating in the day-to-day administration and communication affairs.

● Preparation of monthly and quarterly financial reports.

● Assist the GM with the hiring, supervision, and development of staff

● Ensure all policies and procedures are consistently being followed by all team members

● Demonstrate professionalism and ensure all team members do the same

● Monitor metrics and partner with facilities/operations for system performance issues

Education

University De Douala Cameroon

University De Douala Cameroon 2006_2010 Bachelor of arts hospitality management.

Qualification:

Bilingual French & English

Microsoft Word, Excel, and PowerPoint

Certified in Scrum Master

Certifications

Scrum Master, computer training

References: Available on request

Contact this candidate