Customer Service Media Specialist

Charlene Phabian

************@*****.*** 214-***-**** Denison, TX

WORK EXPERIENCE

Service Mac, LLC June 2022 – Present

Special Loans Analyst - Dallas, TX

- Facilitation of the land transaction process for mortgaged properties, including partial release and eminent domain submissions, to ensure proper processing as per the Investor guidelines.

- Work with industry professionals to collect the required information needed to complete the land transaction review.

- Ability to read and interpret survey/plat maps, appraisal reports and legal documents pertaining to the land transaction process.

- Continual Investor and mortgage insurance regulations review to ensure compliance based on the guidelines outlined by each entity.

Home Point Financial April 2020 – June 2022

Special Teams Associate – Dallas, TX

- Initial review and processing of land transaction submissions.

- Prepare request, investor forms and supporting documentation for review and decision from required regulators/investors.

- Ensure conditions and requirements of approval are met.

- Process final documentation and confirm recording of land transaction document(s). Home Point Financial October 2018 – March 2020

Servicing - Correspondent – Dallas, TX

- Review and respond to written requests, inquiries and concerns.

- Excellent research, verbal and written communication skills used to respond to submissions quickly and accurately.

Mr. Cooper Mortgage December 2012 – September 2018 Social Media Specialist – Coppell, TX

- Monitor, analyze, acknowledge and assign social media inquiries over multiple social media platforms.

EDUCATION

St. Clair College of Applied Arts and Technology – May 1986 Developmental Services – Ontario, CAN

SKILLS and INTERESTS

Skills: Customer Service; Microsoft Office; Detail Oriented; Analytical and Organized; Excellent Written and Verbal Communication; Portfolio Management; Multi-tasking; Collaborative Interests and Activities: Studying World History thru Research and Reading; Practice Yoga and Meditation; Art appreciation including Music and Dance; Volunteering and Community Involvement to fill service gaps for elderly adults and children

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