Electronics Technician Customer Service

Allen Robish

** **** **** ***. **

Edison, NJ *8817

_,,, Ph: 1-732-***-****, E-mail: ***********@*****.***

Cell # /+732-34aS~ Y3E6

SUMMARY

Dedicated, results oriented professional with over 28 years of experience in electronic equipment,

analytical instrumentation, operation, calibration, preventive maintenance and repair.

PROFESSIONAL EXPERIENCE

IGT/Gtech, Cranbury, NJ 2010-Present

Field Service Technician

Achieved complete customer satisfaction through superior customer service

which resulted in minimal down time.

¢ Repaired and maintained New Jersey lottery machines, and equipment.

Performed upgrades of firmware, and applications on networked equipment.

¢ Maintained parts inventory, on company service van.

Performed installations to new customers and sites.

e Attended training classes, on new equipment.

Copy Dynamics/Stewart Business, Burlington, NJ 2005-2008

Field Service Engineer

Achieved complete customer satisfaction through superior customer service.

e Repaired and maintained networked copier systems.

¢ Performed upgrades of firmware operating applications.

e Accomplished maintenance and inspections at customer locations.

¢ Maintained parts inventory, copier logs and all required documentation.

¢ Collaborated with businesses to build customer relations and achieve results.

e Ordered parts required for customer site.

Superior Office Systems, Edison, NJ 1998-2005

Field Service Technician

Accomplished complete customer satisfaction.

e Performed (PM) maintenance and repair of customer copiers and facsimiles.

¢ Responsible for company SOP’s and related documentation.

Upgrade and modification of electronic equipment.

Utilization of inventory parts and maintenance records.

¢ Ordered/purchased parts from external vendors and inbound/received materials.

Princeton Gamma Tech Inc., Princeton, NJ 1993-1998

Electronics Technician

Performed scheduled calibrations and preventative maintenance which resulted in minimal

downtime and greater productivity.

¢ Repaired and modified analytical test equipment.

¢ Performed (PM) maintenance, calibration, and troubleshooting of Analytical Laboratory

equipment.

¢ Minimized down time of customer analyzing systems.

¢ Responsible for company SOP’s and related paperwork.

e Customer Relations

EDUCATION

DeVry Technical Institute, Woodbridge, NJ

Electronics Technician Diploma

Presidential Honor Society

Deans List

Presidents List

CERTIFICATIONS

High Speed Copier Certified, Radiation Safety, Hazardous Communication

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