VIJAYA KUMAR.S

Email ID: advk4t@r.postjobfree.com Mobile: +919*********

Professional Experience:

A highly self – motivated individual having 14+ years of domain and implementation knowledge gained by being a part of ERP projects in APAC region for Manufacturing / Retail Industries (Garments & Auto Component Manufacturing).

Support Management:

Managed Product deployment and implementations for multiple customers at both onsite as well offshore

Proactively communicated with customers in India, Canada, Bangladesh, and Indonesia to provide timely support for critical issues.

Involved in analyzing the Bugs / Issues in complex ERP structures and supported the development team for a quicker turnaround time.

Involved in clarifying user understanding gaps which are termed as issues with proper documentation and escalating application related issues to the development team without having the customer to know about the issues.

Involved in preparing MIS reports and presentation for the status / review meetings.

Involved in Customer Follow-Up on Milestones and Payments.

Involved in improvising transparency to the management about the ongoing projects.

Technical Knowledge:

Configuration of the deployed Product with the migrated data for Live Run

Creation of Ad-Hoc reports using crystal report with required data sourcing queries.

Configuration management for the various customer specific environments along with proper tracking to ensure the quality of deliverables.

Test Bed preparation for the new version of application deployment and proceed with patch preparation for all customers.

IT Knowledge Hands on products

Microsoft Navision 2013 & 2016 & Microsoft D365 Business Central

SAP S4 Hana (SD & MM)

Seamless ERP for Garment Manufacturing Industries

Vasthra ERP for Garment Manufacturing Industries & Retails

Ginesys ERP for Garment Manufacturing Industries & Retails

Product Implementation:

Managed & implemented 20+ projects in APAC Region

Successfully managed / trained / implemented projects & streamlined process in different industries where the employee strength ranged from 150 up to 500.

Trained more than 500+ (approx.) users on different products.

Managed multi- team / departments ranging from 2 to 10.

Interacted with people from top to lower levels of hierarchy across geographical locations / working culture / processes and ensured a smooth hand over of projects.

Defined Scope / Developed Business Architecture/ Requirement Gathering / Process Mapping / Documentation of end-to-end business requirement align with functional and technical requirements.

Conducted meetings / Walkthroughs / Project updates with Stakeholders for product functionality & ensured to find solutions in case of any deviations or risks found in project.

Coordinated / Provided inputs to development team based on functional / technical requirements.

New product development consultation (SDLC), Proto designing & suggested different ideas for UI design, product touch points & integrations with both internal development teams & 3rd Party vendors.

Implemented new processes for Internal documentation procedures, a suitable process to address the risks & to implement the same with proper planning & approach to achieve necessary objectives.

Liaise between business and technical personnel to ensure a mutual understanding of processes and applications. Impact analysis & Process mapping with existing system for any changes requested.

Multi-levels of product testing & generate different error scenarios. Ensured all the issues are fixed & delivered to client on time.

Understand third party software functionality & successfully integrated with the running products in the organization.

Implement ERP in all departments & ensure all are using the system effectively & stop all manual tracking work. All documents had to be generated / issued from system.

Implemented the ERP system by configuring, mapping client’s business process, End user training for various.

Developed and delivered various reports related with inventory, procurement, and production.

Manage multi- teams / departments.

Work Experience

ATNA TECHNOLOGIES – COIMBATORE

Designation

Functional / Support Lead

Environment

Business Process & Information Systems

Duration

May 2022 – Till date

Roles and Responsibilities:

Currently working as “Senior – Support Lead” and taking care of all support activities in Microsoft Navision and D365 Business central applications

Responsible for client interaction from project inception to completion, Coordination of personnel and capital resources across projects, staff utilization, and achievement of revenue targets.

Responsible for project scheduling, risk assessment and managing project expectations including project scope creep.

Convey timelines, deliverables, risks, anticipated delays with alternative solutions, and impacts to project team members and lead teams as required.

Manage the Quality Control process, improving processes and procedures to effectively test software for the business department.

Collaborate with all cross-functional team members/system owners to accomplish required tasks and provide project updates.

Give Functional inputs, design, and database mapping to develop Inventory valuation and stock reports.

Prepare various type of support matrix and share it to client and management.

Organize client meetings and review the issue trackers.

Understanding day to day Business Process Requirement through Ticket Handling

Providing Support on the basis of SLA

Ticket Assignment to the respective team

Involved in interacting with the clients and ensuring Service Level Agreement, renewal of AMC agreements to help Finance team for billing.

RSM AUTOKAST PVT LTD – COIMBATORE

Designation

Manager Systems & ERP

Environment

Auto Component Manufacturing

Duration

June 2021 – May 2022

Roles and Responsibilities:

Worked as “Manger – ERP & Systems” taking care of three units and corporate office.

Responsible for Hardware and Software Maintenance and played a major role in arriving a process flow for the organization (for system implementation) and prepared a detailed Blueprint for a new ERP Implementation

Worked in Assessing multiple ERP Service Providers which were short listed earlier by the management.

HANNU KNITTERS PVT LTD – TIRUPUR

Designation

Functional Consultant

Environment

Retail & Manufacturing

Duration

Sep 2020 –Feb2021

Product: Ginesys

Roles and Responsibilities:

Working with the customer in gathering business requirements for data Migration from desktop version to web application

Weekly basis stock audit done with physical and system and controlled the inventory.

Work with different channel partner for integrating sales modules (i.e., integration with Amazon, Flipkart, Shopify etc.,)

Regularized the Product’s usage internally thus by started discarding manual processes (e.g., Manual Requirement, DC etc.,)

Worked in customizing management related reports in web application.

Involving in hardware and networking fine tuning like Trouble shooting, improvising the infrastructure etc.,

Implemented Firewall concepts to controlling the network and the access system.

Maintaining a team for ERP Implementation with 20 users

ATNA TECHNOLOGIES – COIMBATORE

Designation

Functional Consultant

Environment

Business Process and Information Systems

Duration

April 2018 to Jul 2018

Product: Microsoft Navision / Business Central

Roles and Responsibilities:

Managing implementation team Efficiently & effectively understood the business functionality; provided recommendations / solutions for improvement of business process.

Conduct meetings with project sponsor and stakeholders to report project status and issues, request assistance, receive.

Provided Live & On-Line training for Professionals, consistently meet tight deadlines.

Planning the approach, processes, and activities necessary for project objectives

Identifying key stake holders & initiate project activities

Managing the documents of Change Management and Releases management and effectively communicated to the users with training plans for the releases, oversee the development and execution of training associated with production releases.

Ensures the issue and risk management processes are effectively utilized.

Ensured manual activities were stopped & start using of ERP system in all departments.

Commercial discussions & keeping track of billing & payment follow-ups.

Worked in the Microsoft Navision (SCM) Modules

Responsible for Implementation by doing the Data Collection, Data Compilation and arriving data in standard format to start the Implementation.

User Manual documentation preparation

Involved in “Phase3” implementation in SCM modules.

CORPUS LABS SOLUTIONS PVT LTD, COIMBATORE

Designation

Senior Project Manager Implementation

Environment

Retail and Manufacturing

Duration

September 2016 – September 2017

Product: Vasthra ERP - Apparel Domain

Roles and Responsibilities:

To lead planning and development / implementation of projects, design and testing phases of projects, project mission, goals, timelines, and resource requirements and allocation.

To resolve or assist in the resolution of conflicts across projects in term of scope finalization, resource allocation etc.

To implement monitory systems to oversee progress of projects.

To adjudicate termination of team member participation in project

To document customer requirements and transfer the same of reporting officer.

To interact with client on a periodic basis to identify client requirement and improve delivery mechanism.

To present requirements as appropriate to reporting officer

To operate as part of a cross functional team there by interacting with other project managers for problem solving and implementation operational changes

To present reports (both oral and written documentation) to senior management on a regular basis

EXILANT TECHNOLOGIES PRIVATE LIMITED, BANGALORE

Designation

Implementation Engineer

Environment

Business Process and Information Systems

Duration

June 2011 – April 2015

Product: Seamless ERP - Apparel Domain

Roles and Responsibilities:

Working as level one support for the client support calls and ensure the customer satisfaction within the agreed SLA.

Using Industry standard Bug Tracker tool for all the bug fixes and track all the customer reported issues and take it closure.

Tracking the client support request and validate for application issue or user understanding issue.

Coordinate with development team for the proper delivery and ensure the quality of delivery with proper test cases.

Communicate the delivery schedules to the client directly and share the details to the respective consultants. Get the fixes from development team as patches and update the same on Client servers.

All new enhancements are gathered from customers and provide the test cases to the development team and deliver the enhancements to the clients.

Tracking the support calls and the deliveries and send the periodical reports to the top management to bring the transparency for the support activities.

Notify the support milestones to the delivery team and consultants.

Client: AMBAL TEX GLOBAL PVT. LIMITED, PREMIER KNITS APPRAEL INDIA PVT. LIMITED TIRUPUR

Designation

ERP Coordinator

Duration

April 2010 – May 2011

Vendor: Exilant Technologies Product: Seamless ERP – Apparel Domain

Roles and Responsibilities:

Core team number in implementing business process systems at HO and factory for Ambal Tex Global and Embee Apparels.

Responsible for the HRMS module from employee capturing to payroll process and generate the statutory reports.

Coordinate with ERP vendor for the new requirements and application issues and resolve in time to ensure the smooth transition of old system to ERP application.

Client: M/s. Fulchand Exports Group of Companies, Tirupur

Designation

ERP Coordinator

Duration

Mar-2009 to Mar-2010

Vendor: Exilant Technologies Product: Seamless ERP – Apparel Domain

Roles and Responsibilities:

Worked as ERP Coordinator

Involved in functional testing based on the inputs given and GAP analysis.

Collection of master data and training the users.

End user training on the usage of the ERP software, its reports, functions, etc.

Coordination with service providers and customer in catering to their requirements

Handling end user queries related to additional modifications and requirements.

Academic Profile à Bachelor of Science - Information Technology

Technical Skills:

MS SQL Server 2008 R2 – Perform queries to check the DB status, backup/restore of DB’s.

Creating job schedules to execute the SQL procedures.

Release Management:

oDeveloped a patching tool using VB program.

oAll the enhancements and bug fixes will be developed as a patch.

oDeveloped patches will then be executed using the patching tool in Test Environment.

oPost successful testing of patches, the same will be deployed in customer end using the Patch-deployment tool.

Personal Details:

Date of Birth : 19-Aug-1987

Passport Detail : K1082075

Marital Status : Married

Nationality : Indian

Languages Known : English, Tamil

Address : 4/31, 14-3 Lakshmi Nagar

Opposite Canara Bank

Thekkalur

Coimbatore – 641654

Contact this candidate