Implementation Specialist

Thomas Wallace Business Systems / Implementation Analyst

LinkedIn Atlanta, GA 30331 954-***-**** *******@*****.***

Professional Summary of Qualifications

PerformedBusiness Systems Analyst and SaaS Implementation consultant with 10+ years of experience helping healthcare organizations identify and correct gaps in operations related to patient accounting and clinical software systems. Well-versed in change management aspects of configuring, implementing, and launching SaaS tools as well as creating documentation to supplement on-boarding and training of new systems and processes for end users and system administrators. Led or analyzed 150+ implementations on or before deadlines and under budget.

Proficiencies

Project Plan Creation Time and budget management Agile Environment C-Level Relationships

IDX Misys GMPS DDE OBR Antrim Labscope SOFT Medifax Emdeon Avality Navinet

Brought on as an implementation consultant to automate client’s workflows in fixed operations

for middle and enterprise sized unhooks, add on and system upgrades for automotive, truck, heavy equipment dealerships.

Nextgen EPIC Cerner Allscripts Microsoft Suite CRM software

Experience

Tekion

Implementation Specialist

Implementation Launch Trainer March 2022 – Present

• Responsible for nationwide, onsite training of parts and service director, managers, service advisors and parts/inventory clerks

• Analyzation of dealership fixed ops workflows, to maximize/optimize system usage

• Worked on large and small teams, convert clients with up to 40-50 locations

CDK Global Hoffman Estates, IL

Implementation Launch Trainer June 2018 – March 2022

• Responsible for nationwide, onsite training of parts and service director, managers, service advisors and parts/inventory clerks

• Analyzation of dealership fixed ops workflows, to maximize/optimize system usage

• Worked on large teams, converted enterprise clients with up to 40-50 locations domestic and international.

G. William James Consulting Group Atlanta, Georgia

Implementation Launch Trainer (Contract) February 2017 – Present

Brought on after initial phase of implementation. Ramped up quickly to understand reasons for implementing the system and remotely trained a large government client in less time than expected and under the allotted budget of 8 weeks and $24,000.

Installed Office360 on all mobile devices and created easy to understand visual training aides to support adoption strategy

Provided remote support to 40 field office users and 60 users in a classroom setting and online video web conferencing

Created test cases and gathered financial data from previous year’s fiscal period to import into client’s mobile devices

Facilitated weekly on-site and remote (online) trainings via WebEx / GoTo Meetings with 70 users per session

e-Builder, Inc. Plantation, Florida

Business Analyst / Implementation Analyst February 2016 – November 2016

Improved client’s business processes and workflow by implementing new construction scheduling software and a revenue cycling application. Automated invoice approval process allowing financial approvals on funding to be made in days instead of weeks.

Redesigned and automated client filing system which made files easy to access and available to remote teams

Was allotted 2 weeks to configure and test system; completed this in 12 days which made more time for training / adoption

Designed training curriculum for system administrators & end users; developed a dashboard to monitor efficiencies / issues

Developed and obtained approval of the business requirements documentation for client’s daily workflows and processes

Sheridan Healthcare Sunrise, Florida

Business Analyst / SaaS Implementation Lead (4-month contract) April 2015 – September 2015

Led the development teams and picture archiving and communications system (PACS) administrators on the integration of a new radiology lab ordering system which allowed for more key performance indicators (KPIs) to be tracked; received CFO’s approvals.

Created BRDs, BFPs, and documented workflow elements of the integration before desired completion date

Designed the workflow that linked data from legacy systems into new systems so that all data was accessible in one place

Created visual process flows using Visio and simplified data, user workflow, and clearly articulated user responsibilities

Given 3 months and $50,000 budget to configure, test, and train users; accomplished all tasks and goals within 2 months

Trinity Health Livonia, Michigan

Business Analyst (3-month contract / Nextgen Practice Management Software January 2015 – April 2015

Asked to join the project to resolve system bugs, conduct training with remote and corporate users who had not fully adopted the system, and resolved outstanding billing issues that resulted in client being able to apply millions of unpaid government payments.

Conducted weekly updates with COO and Director of Finance on project status; project was completed on time

Used statistical data to query claims data; identify billable claims and payments from insurers that were once unidentifiable

Cleaned up $3M in Medicare & Medicaid backlogged EDI claims; reduced receivables by 60%

Applied $1.2M in electronic Medicare & Medicaid payments to patient accounts missing identifiers (claim / account number)

Thomas Wallace 954-***-**** *******@*****.*** page 2 of 2

HealthMedx Ozark, Missouri

Implementation Consultant / Project Manager January 2013 – November 2014

Completed 20 client software implementations w 90% of all project phases (discovery, design, configuration, UAT, training up to 40 users, and go-live support) finished under time & budget. Worked exclusively with government payers – Medicare & Medicaid.

Worked with the development team to design process improvement workflow plans that increased efficiency by using SaaS

Provided healthcare accounting (general ledger charges) systems training to corporate accounting and billing administrators

Integrated financial data from legacy systems and completed entire revenue cycle in Vision financial software

Covenant Health Knoxville, Tennessee

Senior Implementation Consultant /Practice Management Software (10-month contract) February 2012 – December 2012

Automated the entire revenue cycle resulting in the client being able to obtain payments from insurance payers in 45 days or less which was a 50%+ decrease (previously 90+ days). Completed adoption plan and trained 100 users within allotted time and budget.

Converted all 40 physician practices to Nextgen software; previously the offices were using Medpro software

Created test cases, provided Agile metrics, and led collection team in cleaning up past due balances & resubmitting claims

Developed workflows for accounts receivable, payables, and charge entry teams; increased claims submissions by 50% MoM

Provided post go-live training and support before permanently transitioning clients to the account management team

Allscripts Healthcare Raleigh, North Carolina

Implementation Analyst (6-month contract /Allscripts ” Myway” practice management software April 2011 – February 2012

Implemented electronic medical records (EMR) / billing software for 20 physician practices across the USA and supported more than 60 users for this short-term project. Claims submissions increased by 50% which was a 20%higher increase than earlier projected.

Completed the design configuration, testing (multiple facilities) within less time than the client actually planned for

Received senior management’s sign-off and approval on test cases / scenarios created

Provided on-site support and training during the go-live process and then transitioned client to application support team

Decreased payment receipt times from government and commercial payers by 20% from 55 days to 45 days

Inventurus Knowledge Solutions New York, New York

Senior Implementation Consultant (12-month contract / Nextgen practice management softaware April 2010 – April 2011

Reported directly to regional directors and held weekly meetings to discuss the training agenda and progress of the project. Provided application training to 350 users in various regions throughout the USA. Designed the training curriculum and manuals.

Facilitated training session of Nextgen software (financial and clinical) in a classroom format of up to 60 participants

Supported client accounts by troubleshooting break-fix issues, configuring software and creating test cases

Analyzed workflows and made recommendations that increased efficiency in patient accounting/revenue cycle departments

Met with Director of Finance and billing managers to give weekly updates on various stages and aspects of the project

Mednax (Pediatrix Associates) Sunrise, Florida

Business Systems Analyst (BSA) August 2008 – April 2010

Started as a Project Coordinator generating reports for regional offices, reconciling all revenue transactions, and tie-out to general ledger. Was promoted to BSA within 7 months. As BSA, worked closely with senior leadership, system admins, and developers.

Facilitated the scheduling, follow-up, and task tracking / management between various teams within the organization

Created issues log; communicated status of related issues to management team and resolved 111 issues prior to go-live

Served as the main point of contact for regional data gathering and managed the updates made to systems draining manuals

Led integration team in transferring data from outpatient facilities, system reflex testing, and creation of test cases

Education

McFatter Tech Davie, Florida

Nursing Certificate

Sheridan Technical Hollywood, Florida

Medical Terminology (10 hours of coursework)

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