Laura Gail Jackson adv65i@r.postjobfree.com

334-***-**** H 6330 Tennyson Drive

334-***-**** C Veterans Preference: 10

Citizenship: US

Objective:

Work Experience

Customer Service

Alorica August/2020-Present

4520 Executive Park Dr. S: Cindy Blagg

Montgomery, AL 36116

2805 Fruitville Rd, Sarasota, FL 34237

Duties: Communicate with customers over the phone, email, online chat or social media to resolve their questions or concerns

Maintains and updates customer information as necessary

Calmly attempts to resolve and de-escalate any issues

Escalates calls to supervisor when necessary and appropriate

Responds to requests for assistance and/or possible processing of credit card authorizations

Tracks call-related information for auditing and reporting purposes

Provides feedback reports on call issues related to downtime and/or training issues

Upsells to customers as necessary

Taken Customer Service Calls for Energy Utility companies. Disney, and political campaign calls.

Preschool Teacher Gunter Airforce Base

Sales Store Checker August/2016- August 2020

Commissary Airforce Base S: Brenda King

115 North Turner Blvd. P: 334-***-****

Bldg. 805 32 hrs./w. 35,000/yr.

Maxwell-Gunter Annex, AL 36114-3327

United States

Duties: Operate an electronic checkout system, makes change, and verifies change fund and amount of currency received during an assigned shift. Manage change machines ensuring proper amounts of cash and coins are available. Assist customers by answering questions concerning prices, identification, and location of items. Count cash and negotiable instruments to prepare an accountability report. Manage the self-check-out registers assisting customers in the correct processing of their purchases. Change register tape, and clear routine equipment and scanning jams on registers.

Direct Care Staff September/2015-August 2016

Human Resources Development Institute, Incorporated S: Linda Woody

4111 Wall Street P: 334-***-****

Montgomery, AL 36106 32 hrs./w. 25,000/yr.

Duties: Worked with developmentally disabled individuals in a group home setting. Performed or assisted with personal care, such as bathing, teeth brushing, shaving, and dressing. Assisted with feeding, oral and tube feedings. Constantly and consistently improved work performance. Communicate clearly and proficiently with staff members. Documented data displaying the resident’s goals and progression and medications given.

Security Officer January/2014-May 2015

Weiser Security S: Jim Miller

2100 16th Ave. South P: 205-***-**** May contact

Suite 114 32 hr./w., $22.000

Birmingham, AL 35205

Duties: Worked as a Security Officer for Winne Dixie shopping center

Pre-School Teacher January/2011-Noivember 2011

BO Peep Christian S: Jaqueline Graves

Montgomery, Alabama P: 334-***-**** May contact

Duties: Worked with children, adolescents and infants in a childcare setting.

Behavioral Specialist Jan 2006-Mar 2008

1426 South Court Street S: Betty Fenton

Montgomery, Alabama P: 334-***-**** May Contact

Duties: Worked with troubled teenagers and their children in a group home setting.

Medical Technician Transporter Feb-May 2007

Baptist Medical Center South Meadhaven S: Paul Mootz

Montgomery, Alabama P: 334-***-**** May Contact

Duties: Worked with patients in an inpatient psychiatric setting. Transported patients, meals, medications and supplies back and forth from hospital and other medical settings.

Mental Health Counselor June-Nov 2005

Contract Employment Maxim HealthCare S: Jennifer Harrison

Okaloosa County Youth Development Center, Crestview, Florida P: 850-***-****

Duties: Worked in Juvenile all-male correctional facility conducting individual and group counseling sessions.

Social Worker June- November 2004

Coffee County Department of Human Resources S: Linne Rowe

Child Protective Unit, Enterprise, Alabama P: 334-***-****

Duties: Received intake and other incoming calls for cases of suspected child abuse claims, investigated cases, and assisted client with various social service need by ensuring safety in the home. Conducted home study of families for the placement of children in the home for foster care or adoption purposes. Worked with children and families by making visits and providing in-home social services concerning various issues by conducting Individual Service Plan meetings.

Mental Health Facilitator July – November 2001

Volunteers of America S:

1107 Harris Rd, Ozark

Ozark Group Home, Ozark, Alabama P: (334) 774-831

Assisted severely mentally handicapped individuals with daily living and basic living skills

Provided assistance with meds, preparation of meals. Maintained living quarters, assisted with transportation needs and extracurricular activities.

Social Worker I/II, Foster Care Unit February – May 2001

Russell County Department of Human Resources S: Cherry Jones

Phenix City, Alabama P: 334-***-****

Duties: Provided social services to children in foster care by conducting home visits

Conducted individual service plan meetings. Managed family meetings requiring supervision

Attended court hearings and submitted petitions for children. Provided transportation for children for medical, personal and school related needs and meetings related to independent living

Internship, Veterans Hospital, Fall 2000 August/December 2000

Home Health S: Debra Morris

215 Perry Hill Rd, Montgomery, AL 36109 P: 334-***-****

Duties: Assisted in providing home health services to veterans

Monitored service providers for quality of care provided to veterans

Assess patient needs for service at interdisciplinary meetings

Conducted psycho-social assessments on patients in the hospital

Telecommunications Operator August/1997-August -August 1998

State of Alabama S: Jerry Southall

Folsom Administrative Building Suite 203 P: 334-***-****

Montgomery, AL 36130

Duties: Communicated professionally when attending calls. Take trouble reports and Dispatch trouble calls and technicians to site to fix computers. Operated the NCIC System. Responding or transferring calls as per the requirement. Answering service-related questions of common types. Sending messages to people or notification lists regarding extraordinary events and alarms. Setting up conference calls along with monitoring where the information system is located. If any complaint is received regarding the functioning of the systems maintenance technicians are informed by the telecommunications operator. Managing all the related documents in such a way that accurate records and data are always available as per the requirement. Taking a note of the identification numbers of callers for future reference. Responding to the elevator calls from a place which is uncovered by the personnel associated with the security department. Giving suggestions on improving operations, distribution of job responsibilities along with maintaining close association with the other departments. Handling responsibility of carrying out the customer service tasks effectively.

Claims Assistant Sep/1989-December/1997

Legal Department S: Doreen Hall

9620 Maryland Ave, Suite 100, Bldg. A50,

U. S. Navy, Norfolk, VA P: 757-***-****

Assisted claimants with filling out claims, handled all correspondence for claimants involving their claim numbers and assigned attorneys ranging, to and from contacting organizations with investigative questions needed for adjudication of claims

Research and located police reports and accident information, and identifying vehicles while working in claims unit in military

Companion Aide Sep/1996-December 1997

Advantage Care S:

3114 Chestnut Ave P: 757-***-****

Newport News, Virginia

Duties: Secondary employment during military service. Provided patient care for various medical conditions. Performed routine services daily, assistance with meals, shopping, bathing, house cleaning

OTHER COMMUNITY SERVICE/VOLUNTEER EXPERIENCE

American Red Cross, Newport News, Virginia, Montgomery, Alabama 1996

Wiregrass Hospice, Troy, Alabama August 2000- August 2002

Veterans Hospital Pharmacy, Montgomery, Alabama August 2001 -August 2001

Head Start School, Evergreen, Alabama August 1998-August 2000

Troy Housing Authority, Troy, Alabama August 2003-August 2004

COMPUTER SKILLS

Experience using database file system to track and route documents, correspondence and claims material for 24-hour updates

Maintained Alabama Criminal Justice Files

PC Proficient in: Windows, WordPerfect, Microsoft Word, Excel, PowerPoint, D-Base III, Local area network, DOS, and Lotus I, II, III

OTHER EMPLOYMENT AND ACTIVITIES

Served in the US Military from 1989-1997 E-4 Radioman Petty Officer Third Class - Telecommunications Operator, Aviation Ordnance man- Weapons System Specialist, Experienced work as a Cashier at Wal-Mart in Troy, Alabama from 2001-2002 and 2006- 2007 worked in Dillard’s Department Store in the Accessories Department worked as Sales Associate selling handbags and accessories and inventorying and stocking products, Work as a Telecommunication Operator II, Tennmark Telecommunications in Montgomery, Alabama from 1998-1999, Worked as a Census Enumerator, U.S. Census in Troy, Alabama from February – June 2000

Education

Pharmacy Technician Certificate, January 2014, GPA 4.0

American Allied University, Laguna Hills, California

Medical Office Basic X-Ray Technician Diploma, Feb 2013 GPA 4.0

Fortis College, Montgomery, Alabama

Certificate of Healthcare Administration, December 2011 GPA 3.5

Tiffin University, Tiffin, Ohio

Master of Science, Counseling and Psychology, May 2004 GPA 3.75

Troy State University, Troy, Alabama

Master of Science, Criminal Justice, May 2002 GPA 3.0

Troy State University, Troy, Alabama

Bachelor of Science, Social Work, December 2000 GPA 3.0

Troy State University, Troy, Alabama

Job Related Training

Completed 100 hrs. for Practicum at Troy State University Upward Bound Program and 600 hrs. for internship for Master of Science in Psychology and Counseling at the Light House Counseling Center and South-Central Mental Health Center in 2004. Completed requirements for Nursing Assistant Training 72 hrs. Class/28 hours in 2010 and completed Clinical conducted by American Red Cross of Central Alabama 4/30/2010, Completed 12 hours Welcome to Childcare Training Family Guidance Center of Alabama Childcare Education and Training Program 9/21-22/2010. Completed American Heart Association BLS for Healthcare Providers (CPR and AED) Program with Fortis College certification from 06/11/2012-06/2014, Certified Medical Assistant Licensed 7-11-2014. Completed CPR,

Honors Awards

08/18 10 Year of Government Service Medal

Second Good Conduct Medal September 1997

South West Asia Medal with Bronze Star

Meritorious Unit Commendation Medal

Sea Service Ribbon

National Defense Service Medal

Letter of Commendation from Admiral

Other Information

I certify that I can type 50+ words per minute and that the information within this resume is accurate.

References: Available upon request.

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