Charnae Booker
Covington, GA *****
***********@*****.***
Work Experience
Customer Service Representative
Gutter Guard South - Atlanta, GA
July 2022 to February 2023
● Respond to customer inquiries in a timely and professional manner, either by phone, email, or in-person.
● Troubleshoot customer complaints and provide solutions to address their concerns.
● Maintain accurate records of customer interactions, transactions, comments, and complaints.
● Identify customer needs and recommend appropriate products and services.
● Follow up with customers to ensure their satisfaction with the resolution of their issue.
● Stay up to date with product and service information to answer customer inquiries. Publix Cashier
Publix - Atlanta, GA
August 2018 to July 2022
● Greet customers and assist with their purchases and queries.
● Process payments accurately, including cash, card and check transactions.
● Manage and keep track of inventory.
● Ensure that customer service standards are met.
● Clean and organize the counter areas, shelves and store.
● Follow safety procedures and handle customer complaints in a professional manner. Machine Operator
Summit Polymers - Kalamazoo, MI
November 2015 to April 2018
● Complete setup and maintenance on all machines.
● Achieve a certain number of production outputs.
● Ensure that safety protocols are followed.
● Keep a clean and organized work area.
● Maintain accurate records of production data.
● Troubleshoot any potential problems with the machines. Sales Associate
Academy Sports and Outdoors - Houston, TX
March 2011 to November 2015
● Greet customers in a friendly and professional manner.
● Process payments and provide change as needed.
● Answer customer inquiries regarding product availability and pricing.
● Handle customer complaints or refer them to the store manager.
● Restock shelves, maintain store displays, and perform other tasks as needed.
● Maintain a knowledge of store policies and procedures to answer customer questions. Receptionist and Administrative Assistant
Bronson Methodist Hospital - Kalamazoo, MI
May 2008 to March 2011
● Maintain office systems, including filing, data entry, and record keeping.
● Prepare reports, memos, letters, and other documents.
● Process invoices, expense reports, and other financial documents.
● Provide customer service support to internal and external clients.
● Schedule and coordinate meetings, appointments, and travel arrangements.
● Monitor and order office supplies and equipment. Education
Associate in Early Childhood
Kalamazoo Valley Community College - Kalamazoo, MI June 2015 to August 2017
Diploma
CyFair High School
Skills
• Cashiering
• Microsoft Word
• Typing
• Security
• Hospital experience
• Front desk
• Data entry
• Customer service
• School bus driving
• Administrative experience
• Machining
• Baking
• Cash handling
• Packaging
• Computer operation
• Load & unload
• Shuttle driving
• Serving
• Stocking
• CPR
• Bus driving
• Sales
• Customer support
• Cleaning
• Filing
• Computer literacy
• Cooking
• Time management
• Host/hostess experience
• Microsoft Office
• Communication skills
• Food preparation
• Driving
• Delivery Driver Experience
• Van Driver
Certifications and Licenses
CPR Certification
Present
First Aid Certification Present
CDL