Charnae Booker

Covington, GA *****

adv612@r.postjobfree.com

+1-404-***-****

Work Experience

Customer Service Representative

Gutter Guard South - Atlanta, GA

July 2022 to February 2023

● Respond to customer inquiries in a timely and professional manner, either by phone, email, or in-person.

● Troubleshoot customer complaints and provide solutions to address their concerns.

● Maintain accurate records of customer interactions, transactions, comments, and complaints.

● Identify customer needs and recommend appropriate products and services.

● Follow up with customers to ensure their satisfaction with the resolution of their issue.

● Stay up to date with product and service information to answer customer inquiries. Publix Cashier

Publix - Atlanta, GA

August 2018 to July 2022

● Greet customers and assist with their purchases and queries.

● Process payments accurately, including cash, card and check transactions.

● Manage and keep track of inventory.

● Ensure that customer service standards are met.

● Clean and organize the counter areas, shelves and store.

● Follow safety procedures and handle customer complaints in a professional manner. Machine Operator

Summit Polymers - Kalamazoo, MI

November 2015 to April 2018

● Complete setup and maintenance on all machines.

● Achieve a certain number of production outputs.

● Ensure that safety protocols are followed.

● Keep a clean and organized work area.

● Maintain accurate records of production data.

● Troubleshoot any potential problems with the machines. Sales Associate

Academy Sports and Outdoors - Houston, TX

March 2011 to November 2015

● Greet customers in a friendly and professional manner.

● Process payments and provide change as needed.

● Answer customer inquiries regarding product availability and pricing.

● Handle customer complaints or refer them to the store manager.

● Restock shelves, maintain store displays, and perform other tasks as needed.

● Maintain a knowledge of store policies and procedures to answer customer questions. Receptionist and Administrative Assistant

Bronson Methodist Hospital - Kalamazoo, MI

May 2008 to March 2011

● Maintain office systems, including filing, data entry, and record keeping.

● Prepare reports, memos, letters, and other documents.

● Process invoices, expense reports, and other financial documents.

● Provide customer service support to internal and external clients.

● Schedule and coordinate meetings, appointments, and travel arrangements.

● Monitor and order office supplies and equipment. Education

Associate in Early Childhood

Kalamazoo Valley Community College - Kalamazoo, MI June 2015 to August 2017

Diploma

CyFair High School

Skills

• Cashiering

• Microsoft Word

• Typing

• Security

• Hospital experience

• Front desk

• Data entry

• Customer service

• School bus driving

• Administrative experience

• Machining

• Baking

• Cash handling

• Packaging

• Computer operation

• Load & unload

• Shuttle driving

• Serving

• Stocking

• CPR

• Bus driving

• Sales

• Customer support

• Cleaning

• Filing

• Computer literacy

• Cooking

• Time management

• Host/hostess experience

• Microsoft Office

• Communication skills

• Food preparation

• Driving

• Delivery Driver Experience

• Van Driver

Certifications and Licenses

CPR Certification

Present

First Aid Certification Present

CDL

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