Luzelena Morales

• **** Luper Road Lowell, Arkansas 72745, 479-***-****, adv4ln@r.postjobfree.com •

EDUCATION

Northwest Arkansas Community College Bentonville, Arkansas Associates Degree in International Business August 2020 - Present

● Enrolled in Northwest Arkansas Community College International Business Program

● Student Government Association Treasurer Representative

● Relevant Coursework: Certified Nurse Assistant Program: 96 Course Hours completed Don Tyson School of Innovation Springdale, Arkansas Don Tyson School of Innovation Alumni Graduated May 2022

● Cumulative GPA of 3.9, earning National Honor Society Representative title

● Graduated with High Honors as a Rising Scholar through Dual Credit

● Relevant Coursework: Medical Terminology, Foundations of Healthcare, Anatomy & Physiology WORK & INTERNSHIP EXPERIENCE

Walmart Store 5260 (Flagship Store) Rogers, Arkansas Frontend & Customer Service Associate April 2021 - December 2022

● Assist 50+ customers on a daily basis to promote experience satisfaction

● Comply with numerous local and federal financial Money Laundry regulations

● Take a Customer centered approach to goal driven team building and operations The Maples at HarBer Meadows (Internship) Springdale, Arkansas Certified Nurse Assistant October 2021 - May 2022

● Provide professional patient care to 12+ residents on a daily basis to ease mobility hardships

● Create the best care plan for each individual by attentively working with nursing staff

● Build and strengthen connections with residents to promote a healthier lifestyle Liberty Tax Fayetteville, Arkansas

Marketing & Tax Preparer Assistant January 2021 - April 2021

● Created a Marketing push that improved sales by 50% during a competitive tax season

● Balance incoming calls with tax appointments to conclude the best experience for customers

● Assist clients with navigating the complexities of taxes through simplifying tax regulations SKILLS AND CERTIFICATIONS

● Microsoft Professional Certification- including Word, Powerpoint, Spreadsheets

● Arkansas Seal of Biliteracy- Fluently in speaking, reading, and writing in Spanish/English

● Certified Nursing Assistant

● Cardiopulmonary Resuscitation Certification (CPR)

● National Career Readiness Certification (Gold Level)

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