Kaylyn R. Griffin

• *** Eastern Ave SE • Grand Rapids, MI 49507

• 616-***-**** • adv3hs@r.postjobfree.com

Customer Service Profile

Self-directed professional with 30 plus years experience in customer service combined with extensive call center and management experience. Promote high standards that endorse a “can do” team environment and the willingness to “go the extra mile.” Knowledge of the principles and processes of providing customer and personal services. Effective troubleshooter whose strengths include:

Leadership Decision Making

Expert Customer Service Dependable

Goal Oriented Computer Knowledge

Areas of Expertise

Office Manager/Call Center

● Supervised the work of office, administrative to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

● Hired, trained, and evaluated employees, promoting or firing workers when appropriate.

● Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.

● Performed administrative support tasks such as proofreading, transcribing handwritten information, and operating a computer to work with pay records, invoices, balance sheets and other documents using Quickbooks, Word & Excel.

● Performed clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.

● Operated multi-line telephone system, voice mail systems, office machines, such as photocopiers and scanners, facsimile machines, and personal computers.

Administrator/Owner

● Hired, trained, and evaluated employees, promoting or firing workers when appropriate.

● Directed and supervised employees engaged in sales, inventory-taking, or in performing services for customers.

● Inventoried stock and reordered when inventory dropped to a specified level.

● Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

● Verified inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjusted errors.

● Enforced store safety, health, and security policies and procedures. Customer Service/Call Center

● Resolved customer’s complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

● Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.

● Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

● Conferred with customers by telephone in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

Professional Experience

Montage Furniture Services Call Center/Claims Specialist Grand Rapids, MI Griffin Sewer & Drain Cleaning Administrator/Owner Grand Rapids, MI Sears Carpet & Air Duct Cleaning Call Center/Officer Manager Kentwood, MI Die Sand Manufacturing Office Manager Rockford, MI Meijer Inc. Team Leader Ionia, MI

Amway Corporation Call Center CSR Ada, MI

Contact this candidate