PATRICIA L. BRIDGES

*** *. ****** ******,

Silver Lake, WI 53170

847-***-****

adv2r9@r.postjobfree.com

OBJECTIVE:

Looking for a Customer Care Representative position where my customer relations experience can be fully utilized to improve customer satisfaction & enhance the Company Brand Name. I’m a proactive professional with excellent interpersonal skills, initiative, organization, and high level of confidentiality and willingness to continuously learn and embrace change. I also see myself as an accomplished customer service agent with experience being a point person for managers, sales teams, clients, and vendors to ensure proper lines of communication.

SKILLS:

● Excellent Organizational Skills

● Strong Customer Relations Skills

● Computer Proficiency

● Data Entry 45wpm

● Word Processing and Typing

● Payroll Processing

● Policy & Procedure Writing

● Filing

● Faxing

Computer: Lotus Notes, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, E-Workforce Management, OMS systems

EXPERIENCE:

American Girl (Seasonal) 10/02 – Present

Attendance Check In

This position is responsible for Payroll tracking for employees including time-sheet processing, overtime administration, Entering vacations and schedule changes on the coordination and maintenance of attendance activities.

● Assist with time off requests

● Enter in absences/late arrivals/early leaves

● Assist with scheduling and schedule changes

● Accepted resignation

● Answer phones

● Make and post notices for employee’s internal notice board

● Enter employee orders

● Handle basic payroll duties

● Call in employees for extra help

Customer Service/Order Processor/Seasonal Support Team (SST)

This position assists customers and vendors to provide them with information to address inquiries regarding products and services.

● Enter customer orders with 100% accuracy

● Deal with the customers via emails, over the phone, or face to face

● Listen and respond to the problems of the customer patiently and strive to solve it.

● Provide assistance with problem orders

● If a problem doesn't seem to have a reasonable solution, then forward the problem to the superiors

● Perform call monitoring and provides trend data to site management team. Point of contact for employees with questions

● Special projects as assigned

● Keep records of Customer interactions, inquiries, complaints & transactions.

HWY 50 Storage/U-Haul 12-17 – 01 – 22

Reception-manager

This position is responsible for scheduling truck and or trailer reservations for clients, also taking payments for said reservations along with the retail side of moving. Such as box sales and tape all moving equipment, along with keeping track of inventory. This position is also responsible for answering the phone and contacting customers about their storage payments and or getting customers signed up with a new contract to rent out a unit.

● Retail sales

● Taking payment

● Inventory

● Answering phones

● Returning calls

● Taking reservations

● Checking trucks/trailers in and out as needed.

DMI Digital Mobile Innovation 10/18 - 11/19 Customer Service Representative

This position is responsible for taking inbound calls and assisting clients with mobile device issues. Resetting passwords remotely, resetting the device. Walking Customers through the steps and locating apps or information regarding the individual device to which they had. Also included contacting customers for follow ups to see how the device was working once everything was resolved.

● Take inbound calls

● Assist customer with troubleshooting mobile devices

● Walk customers through steps of resetting devices

● Follow up with customers regarding resolved issue

Riverview Elementary School 04/14 - 12/17 Substitute Office receptionist

This position is responsible for making sure the office runs smoothly and students get the care needed if and when they come to see the Nurse.

● Answer phones

● Take attendance

● Data entry

● School nurse

● Administer Medication as needed for students

● Contact parents if needed

● Write passes as students arrive late

Substitute Aide (special education students)

This position is responsible for assisting students by helping them stay on track and help them as needed. Making sure they get to class on time and act appropriately in the hallway and classroom.

● Remind students what work needs to be done

● Assist with classwork and homework as needed

● Assist students to help them stay on track

Brightree Services 02/10 - 08/10 - 03/15 - 02/16 Medical Biller

This position is responsible for front end customer service

● Implemented an efficient follow-up system to expedite the recovery of 30-day outstanding payments from non-responsive insurance carriers.

● Reconciled outstanding balances and incidents of returned claim checks from Medicaid/Medicare.

● Keenly recognize, investigate and resolve discrepancies leveraging extensive experience going through appropriate channels to facilitate medical claims review and appeal processes.

● Point of contact for patients and insurance companies with questions

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● Verify claim status & patient insurance information

● Maintain and updated patient files with correct insurance data

● Balance transfers as needed

Chelsea and Scott 05/06 - 03/08 Customer Service Representative

This position assists customers and vendors to provide them with information to address inquiries regarding products and services.

● Deal with the customers via emails, over the phone, or face to face

● Listen and respond to the problems of the customer patiently and strive to solve it.

● If a problem doesn't seem to have a reasonable solution, then forward the problem to the superiors.

● Draft the necessary documents, letter or statements, as required

● Maintain records of interactions with the customers in an orderly manner

● Track and assist customer with returns

● Enter mail orders with 100% accuracy

● Special projects as needed

EDUCATION:

Gateway Technical College Burlington, WI 10/10-10/12

Wilmot Union High School Wilmot, WI 08/00-06/04

Contact this candidate