Account Representative Manager
Resume:
Reggie James Renfro
Rutledge, TN 37861
Cell 865-***-****
email: ************@*****.***
Education
B.A. Business Administration (concentration in marketing) - East Tennessee State University (2002)
Accreditation: American Assembly of Collegiate Schools of Business
Experience:
Account Manager-The Home Option- Kindred at Home/Gentiva-
08/21-Present
Marketed home health services and personal care services to primary care physicians, assisted Living facilities, nursing homes, hospitals, and the communities the Home Option services for energy employees that may need our services who have or or trying to obtain a EEIOCPA card.
Met with clients at their homes and and assisted elegible clients in signing up for services such as nursing/personal care services that the clients needed in their home
Follow up calls with clients and referral sources to make sure they were both satisfied with services we were providing
Regional Technology Supplier/Account Representative – National Seating and Mobility 04/2018-07/21
Develop new referral sources and clients through professional presentation while using all ethical and legal avenues to create and maintain business
Ensure all evaluations are completed and orders are entered in a timely manner and sent to the office also in the same timely matter as well
Assist in timely completions of work orders which may include researching, calculating, and responding to request about pricing and quotes for clients and insurance companies
Responsible for timely delivery of equipment.
Ensure necessary fitting adjustments and equipment modifications occur to guarantee the best possible product for the client
Ensure that proper client education occurs throughout the process and ensures that the proper documentation and signatures are obtained.
Coordinates with the Technician or Regional Processing Center, as necessary to prepare equipment for delivery, schedule deliveries, and perform repairs and modifications. Follows up, as necessary, to ensure client saitisfaction.
Territory Manager/Medical Liaison - Professional Respiratory and Rehab Services 09/2014-04/2018
Maintained and built strong lasting relationships with referral sources to generate referrals in order to meet and exceed revenue goals set annually and monthly.
Performed In-services /Trade shows for healthcare professionals to demonstrate how to safely and properly use the medical equipment.
Educated home health care staff, Physicians, Nurse Practitioners, Physical Therapist on Medicare and insurance requirements in order for patient to receive medical equipment.
Grew sales in my market from $2000 per month to averaging $25,000 per month in a six - month period.
Sold over 1 million dollars in Medical Equipment in one year.
Recorded best month while with company so far has been 43,000 in month in sales.
Senior Account Representative - Aero Care Holdings 02/2013 - 09/2014
Developed and maintained new as well as existing business relationships with Primary Care Physicians, Pulmonologist, Sleep Labs, Hospital Physicians, Nurse Practitioners and many other healthcare professionals by helping and assisting them to help their patients obtain excellent respiratory and sleep therapy, along with durable medical.
Served as liaison for physicians, nurses and other healthcare professionals by educating them about Medicare and other insurance payers about coverage and criteria that patients had and needed in order to obtain medical equipment that we provided.
Managed, maintained, and increased respiratory sales in my assigned territory (Anderson, Knox, Blount, Scott, Morgan)
Account Executive - McFarland Medical Equipment 07/2009 - 12/2013
Managed and grew revenue by 40% in the first year.
Made sales calls to primary care physicians, hospital physicians, specialty physicians, and many other healthcare professionals on a consistent time frame each week and month resulting in a strong long lasting business relationship with these referral sources.
Educated Physicians and other healthcare professionals with educational information on equipment and services we provided. Also kept referrals sources update on industry changes as well as coverage criteria needed in order for patients to obtain equipment.
Helped maintain and minimize inventory in order to make company most profitable.
Account Executive - Air Products Healthcare/In Home Medical 01/2005 - 09/2009
Targeted physician offices, home health care professionals, and hospital case managers to generate referrals for medical equipment.
Educated physicians and healthcare professionals about our services, equipment, insurance coverage for equipment, insurance reimbursement, and any trends or changes in the industry.
Obtained and managed accounts to achieve and succeed goals set for my assigned territory.
Honored for increasing my key focus product (oxygen) by 25% in one quarter - "Most increase in percentage in the company"
Account Representative - Apria Healthcare 04/2004 - 01/2005
Achieved revenue goals, sales quota objectives, and customer satisfaction standards.
Promoted product awareness via individual consultations, in - services, and trade show representations.
Educated Physicians, hospital staff, and home health personnel on contracted partner's policies and procedures.
Developed and executed business development strategies within an assigned territory
Maintained detailed account notes and updated records for active and prospective accounts.
Prepared formal reports for strategic plans on top ten prospect accounts
Completed Apria's programs in sales certification and sales excellence
Area Account Manager – House Call Home Healthcare 07/2003 - 4/2004
Targeted and obtained new referral sources for home health care equipment and services.
Educated medical and home health care personnel on product benefits and application.
Received area account manager's respiratory therapy/Cup Award for most profitable growth (18.5 % increase in revenue for key focus product in a quarter)
Computer Skills
Microsoft: Word, Excel, Outlook, Power Point
Client Management: Sales Force, Bright Tree
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