adv21l@r.postjobfree.com

303-***-****

Saint Paul, MN 55110

Skills

• Store opening and closing

procedures

• Employee supervision and

motivation

• Store operations oversight

• Outstanding communication

skills

• Team-oriented

• Sales professional

• Staff training and development

• Shift checklists

• Retail inventory management

• Accurate cash handling

• Employee training

• Reliable

• MS Office proficient

• Risk management

• Program implementation

• Financial administration

• Purchasing and planning

• Sound judgment

• Cross-functional team

management

• Supervision and training

• Policy/program development

• Profit and loss accountability

• Schedule management

• Customer retention

• Recruiting and hiring

• Compensation/benefits

administration

Education And Training

06/2004

Cosmetology License :

Cosmetology Education

Xenon International Academy III,

Inc.

Aurora, CO

High School Diploma:

Smoky Hill High School

Aurora, CO

Kirsten Linart

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Experience

Walgreens Boots Alliance - Emerging Store Manager

Whitebear Lake, Mn

06/2022 - 02/2023

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

• Managed inventory tracking and physical inventory counts to minimize loss.

• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

• Strengthened work flow productivity by hiring, managing and developing top talent.

• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Answered product questions with up-to-date knowledge of sales and promotions.

• Monitored employee performance and identified performance gaps for corrective action.

• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

• Trained and mentored associates to teach daily tasks and procedures.

• Oversaw storewide merchandising benchmarks to maintain operational excellence.

• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

• Preserved product quality by maintaining stockrooms and disposing of damaged items.

Dollar Tree Inc. - Operations Manager

Bloomington, MN

10/2019 - 06/2022

• Directed day-to-day operations by spearheading implementation of short- term and long-term strategies to achieve business plan and profitability goals.

• Managed scheduling, training and inventory control.

• Implemented policies and standard operating procedures and managed quality, customer service and logistics.

• Delivered positive customer experiences by implementing effective quality assurance practices.

• Oversaw financial management, budget management, accounting and payroll activities.

• Enforced federal, state, local and company rules for safety and operations.

• Conducted employee observations and documented findings.

• Responded to information requests from superiors, providing specific documentation.

• Addressed customer concerns with suitable solutions.

• Guided employees on understanding and meeting changing customer needs and expectations.

• Motivated and evaluated personnel for performance improvement and goal achievement.

• Reviewed daily financial reports and reconciled accounts to keep information current and accurate.

• Collected customer fees, managed refunds and provided complete sales documentation.

• Recruited, hired and trained crew members on application of projects, customer relations and customer service.

Alternative Medical Solutions - Owner/Operator

Aspen, CO

10/2009 - 02/2020

• Promoted business on social media platforms to maximize brand identity and generate revenue.

• Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.

• Set pricing structures according to market analytics and emerging trends.

• Employed and managed vendors by negotiating deliverables, cost and expected quality.

• Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.

• Led startup and creation of operational procedures and workflow planning.

• Enhanced operational performance by developing effective business strategies, systems and procedures.

• Managed sales presentations to promote product and brand benefits.

• Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.

• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.

• Hosted special events to boost brand awareness and increase community engagement.

• Coordinated with technical and IT teams to develop company website and create online advertisements.

• Managed operations budgeting, accounts payable and accounts receivable and payroll.

• Resolved issues quickly through meticulous research and quick decision- making.

• Conferred with customers to understand needs and finalize purchase orders.

• Kept records for production, inventory, income and expenses.

• Kept up-to-date on regulatory changes affecting business operations.

• Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

• Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

• Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.

• Determined pricing for products or services based on costs and competition.

• Mentored and trained new hires on sales techniques and customer service procedures.

• Supervised company social media and marketing efforts to expand brand awareness and attract new customers.

• Developed business from ground up and prepared records and operations

. for smooth handover to new owners.

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