Jessica Stogner

Humble, TX *****

adv1db@r.postjobfree.com

+1-601-***-****

Hard-working Customer Service Representative with 12 years of experience in providing exceptional customer service and efficient with many different technical operations. Looking to utilize my expertise to maximize efficiency while helping the company achieve its goals. Work Experience

Customer Service Representative

Maximus Call Center - Bogalusa, LA

October 2020 to August 2022

• Track and document all inquiries using the applicable systems.

• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

• Meet Quality Assurance (QA) and other key performance metrics.

• Escalate calls or issues to the appropriate designated staff for resolution as needed. Cashier/Customer Service

Travis's Grocery - Bogalusa, LA

January 2017 to February 2020

• Attend to every customers needs

• Scan and bag customers groceries

• Receive payment and return correct change

• Keep work area clean and front all items on the the shelves Lead Bartender

The Mustang Lounge - Bogalusa, LA

November 2016 to October 2017

• Interact with customers

• Check everyone's ID

• Mix and serve drinks

Administrative Assistant/Receptionist

Southern Glass of St. Tammany - Covington, LA

November 2015 to May 2016

• Perform data entry

• Manage the calendar for the installation crew

• Answer calls and takes messages

• Used Quickbooks to receive payments

• Quoted blueprints and send quotes to customers

Waitress

Duval's Restaurant - Bogalusa, LA

January 2009 to January 2014

• Communicate with customers

• Serve food and beverages

• Maintain a clean dining area

Cashier

Little Village Grocery - Angie, LA

October 2005 to September 2006

• Count money and give correct change

• Used cash register, lotto machine, and credit card machine

• Stocked and cleaned coolers

Education

High School in Diploma

Varnado High School - Angie, LA

August 2002 to May 2006

Skills

• Microsoft Office (10+ years)

• Customer Service

• Empathy

• Administrative Experience

• QuickBooks

• Payroll

• Food Service

• Bartending

• Accounting

• Great written and verbal communication

• English

• Front desk

• Data entry

• Dependable

• Money driven

• Growth oriented mindset

• Sales

• Phone etiquette

• Communication skills

• Accounts receivable

• Accounts payable

Awards

American Legion Award

May 2006

At my high school graduation I received the American Legion Award. Certifications and Licenses

Certified Patient Care Technician

I Graduated from Northshore Community College Sullivan Campus of Bogalusa, LA in 2007 with Honors and top 10 of my class.

Bartender License

Food Handler Certification

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