Customer Service Cashier factory

VERONICA SWICK

********@*****.*** 517-***-**** Lake City, MI 49651

Summary

I've worked mainly in the food industry and in customer service since I was 17. I am very good and learn quickly. I am great with people, especially answering the phone and love what I do. I can manage scheduling several reservations, while taking orders, seating customers, cleaning and setting tables as well as taking payments.

Skills

Menu memorization

Seating assignment preparation

Effective customer upselling

Wine pairings

Check payment processing

Dining customer service

Safe food handling

Table setting arrangements

Critical thinking

Friendly, positive attitude

Experience

Hose Braider Piranha Hose- Cadillac, Mi 02/01/2022-current

Braid hoses

Build glue pots

Record measurements and information

Clean

Hostess Cast Iron Kitchen - Manton, MI 05/2021 – 01/30/2022

Greeted guests and gathered information to seat groups or place on waitlist.

Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Escorted guests to seating area, furnished menus and highlighted daily specials.

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Monitored dining area to assess server capacity and estimate wait times.

Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Accommodated guests with children and special needs to promote comfortable dining experience.

Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Developed long-term relationships with customers to increase opportunities for repeat business.

Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Cashier meijer - Okemos, MI 04/2015 - 05/2022

Operated cash register, collected payments and provided accurate change.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Helped customers find specific products, answered questions and offered product advice.

Worked closely with front-end staff to assist customers.

Processed sales transactions to prevent long customer wait times.

Accepted cash and credit card payments, issued receipts and provided change.

Trained new team members in cash register operation, stock procedures and customer services.

Learned roles of other departments to provide coverage and keep store operational.

Education and Training

Michigan State University East Lansing, MI

Some College (No Degree)

Lansing Community College Lansing, MI

Some College (No Degree)

University of Phoenix Tempe, AZ Expected in 11/2023

BBA: Accounting And Business Management

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