Sherdal M. Shoemaker

****-* ****** **.

Berrien Springs, MI 49103

269-***-****

adus07@r.postjobfree.com

OBJECTIVE

A full-time position as an Office Receptionist and/or data entry level clerk, in the event that I can utilize my leadership, team-building, planning, computer and customer service skills that I possess.

QUALIFICATIONS

• More than 3 years of experience in Mortgaging Contracting Services; handling work orders, bids and communication with major investors both REO - Real estate owned and PPO - Property Preservation.

• Managed and monitored work flow, and goals of the day - by assigning work and performing leadership skills to maintain the daily focus and management of Vendor and Client relations.

• Handled phone calls, and gave instruction when reviewing and completing work orders assigned through different loan types and investors for more than 3 years - developing a solid relation in customer service.

• Attention to detail and organization, ability to prioritize and execute multiple tasks in a day, flexibility to wear many hats and change direction quickly Polite and warm phone manner, communication with clients and other advisors.

SKILLS AND ABILITIES

Knowledge based and experience driven when handling loans/banks, investors, billing/work order creation, and leadership skills. Customer Services; answering phones, Multi task driven: Attention to detail and organization, ability to prioritize and execute multiple tasks in a day, flexibility to wear many hats and change direction quickly Polite and warm phone manner, effective communication with clients and other advisors staff Effective and efficient time management and the ability to perform the task at hand in a effective, timely accurate manner.

Leadership skills and experience based information

• Able to recognize, and navigate on computer software and systems.

• Excel and computer accounting/marketing software. Creating and focusing on presentation of

development and product to be presented.

• Has had the ability to work with a new computer software developer; Field Navigator - familiar

with the system in providing direction on how to use.

EMPLOYMENT HISTORY

Dawa Enterprises INC – Shift Manager, 10/2012- present

Berrien Springs, MI

Complete daily tasks and responsibilities as a shift manager – Manager shift set up and positioning chart of crew/employees. Run daily labor audits, money audit, and volume of sales throughout shift. Cash handling and drawer counts. Cleanliness and customer satifisfaction – huge focus.

Preservation/Vendor Service Specialist, 03/2008 - 12/2011

Berghorst Enterprises, LLC, Holland, MI

Preservation Specialist/Vendor Service Presentative - Creating and submitting work orders in the field of housing and mortgaging contracting services; working in communication with major banks, investors,real estate owned, and property preservation field services. Maintaining and overseeing work flow. enable accuracy in job performances assigned. Responsible for contacting and communicating with field workers such as contractors, real estate owned business' or agents, client and vendor based direction and procedure handling dealing with major work orders assigned. Entering data entry and commuting calculation on bids and perservation work. Handled phone calls from major clients; such as

Wells Fargo, Bank of America, Freddie MAC, FDMLC, Chase, 53, to list a few. Focused on customer service and satification when given direction and instruction on policies, loan types - ex; conv, and FHA on work assigned to field crews assigned. Experience in overseeing peers, and giving directionon the goal of the day and reporting to my high authority as a Team lead, worked hands on with MCS

- Mortgaging Contracting Services, Fidelity, Spectrum, M & M, Safeguard, CoreLogic, and various

investors. Maintained a friendly enviroment, leadership skills, and customer satisfication.

• Preservation Specialist Team Lead/Coordinator Vendor Service Representative/Specialst

Customer Service Representative, 06/07 - 03/08

Market My Auto, Holland, MI

Monitored phone calls and focused on customer based products. Marketing and advertising through communication over the phone. Logging and tracking work performed on a daily basis. Gave direction on navigating through marketing websites; and providing knowledgable information to clients and customer based products.

• Customer Service Focused

Service Desk/Front end, 08/2006 - 03/2007

TJ MAXX, Holland, MI

Managed work flow based on calling clerks to run registers and perform floor duties per department. Managed returns on a daily basis, and front desk phone call -ins, handling drawer count at the end of shifts.

Overseeing other peers/employees on their goals and job to perform on a daily basis. Worked with the back end and completed new in store stocks and registry.

• Customer services/ Accounting

Medical Billing/Coding, 06/2004 - 12/2007

South Haven Physicians, South Haven, MI

Handled all billing and coding for medical records pulling medical history, inputting data, calculations and accounting audits and billings. Answered the phone and did filing procedures for medicals records and charts.

• Medical Billing and Coding

Front Desk Clerk, 12/04 - 05/2005

Comfort Suites, South Haven, MI

Answered phones, handled reservations and check ins, as well as desk check outs. Monitored and set up breakfast on a daily basis, and lobby upkeep. Was responsible for nightly audits on book keeping and account receivables on a daily upon completion of my shift. Maintaining customer service and a friendly environment.

Food Prep, 05/2012 - Present

Subway, Benton Harbor, MI

Food Prep, Cleanliness, 100 % Customer Service Focused.

EDUCATION

Diploma - General Studies

Bloomingdale High School, MI

In Progess - Radiology/X - Ray Technician

Lake Michigan College, MI

CERTIFICATES / LICENSES

Business Management/Accounting/

Marketing

Business Professionals Of America, MI

Office Occupations Votech, Lawrence, MI

HONORS AND ACTIVITIES

Performed and took part in Business Professionals of America - in the business management and marketing side. Provided and presented accounting skills and business marketing skills competing on a team with peers who were knowledge based and was able to rank 3rd overall, out of the whole state of MI. Received a certification in Marketing and Business Accounting, showing leadership in skills and marketing communication. Studied Office Occupation and Administrative skills for 2 years; filing,answering phones, knowledgable with computers and navigating through software and various computer programs such as; Microsoft word - communication through email, and invoices/ billing - processing forms and data entry. Excel, and power point software groovy, performing presentation and accuracy when

focusing on a goal at hand.

NOTES / OTHER INFORMATION

I am a hard working, loyal, and positive employee to have as a part of your team. I always upkeep a positive attitude, dedication and willingness to try new things as well as adapting to any environment,

and relation of peers, and what is at hand. Goal oriented and focused.

Contact this candidate