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Data Entry Call Center

Location:
Heyworth, IL
Posted:
November 25, 2022

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Resume:

Amber Behrendt

Clinton, IL ***** adtpfn@r.postjobfree.com +1-815-***-****

Work Experience

General Manager of Food Service A&W

Restaurants - North Aurora, IL

April 2016 to Aug. 2022

•Motivated staff to perform at peak efficiency and quality.

•Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

•Oversaw food preparation and monitored safety protocols.

•Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

•Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining

•Verified prepared food met standards for quality and quantity before serving to customers.

•Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

•Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

•Helped general management develop prices based on inventory costs and portion sizes.

•Responsible for achieving sales and profit goals

•Provided guidance to staff members on new procedures and policies

•Fielded telephone calls and complaints from clients

•Coordinated maintenance of the facility

Machine Operator Assembler

UFP - Clinton, IA

January 2013 to April 2016

•Updated daily production logs and informed management of production incidents or non-conformance issues.

•Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.

•Followed tooling instructions and product specifications to determine and implement operational sequences.

•Maintained equipment performance by lubricating and cleaning components.

•Manually set up machinery, lathes, and grinders.

•Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

•Read and interpreted blueprints and schematics for production runs.

•Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.

•Kept detailed production records and identified hold-ups.

•Set up and operated various machine tools and jigs to produce precision parts.

AGM

Pilot Flying J -Walcott, IA March 2010 to July 2015

•Motivated staff to perform at peak efficiency and quality.

•Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

•Oversaw food preparation and monitored safety protocols.

•Trained staff inproper cooking procedures as well as safety regulations and productivity strategies.

•Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining

•Scheduling, hiring, firing and payroll

•Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

•Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

•Helped general management develop prices based on inventory costs and portion sizes.

•Responsible for achieving sales and profit goals

•Provided guidance to staff members on new procedures and policies

•Fielded telephone calls and complaints from clients

•Coordinated maintenance of the facility

Education

High School Diploma

Rock Falls High School - Rock Falls, IL June 2004

Skills

•Flexible and Adaptable

•Collaboration

•Conflict Resolution

•Customer Service

Active Listening

•good listening skills

•Decision Making

•Responsible

•Data Entry

•Food Production

•Assembly

•Labor Cost Analysis

•Mechanic Experience

•Cleaning Experience

•Basic math

•Microsoft Word

•Communication skills

•Typing

•Call center

•Sales

•Telemarketing

•Upselling

•CNC

•Troubleshooting

•Mechanical Knowledge

•Manufacturing

•Machining

Certifications and Licenses

Food Handler Certification

Assessments

General manager (hospitality) — Familiar

June 2022

Solving group scheduling problems and reading and interpreting P&L statements Full results: Familiar

Supervisory skills: Motivating & assessing employees — Proficient

June 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Food safety — Proficient

June 2022

Knowledge of proper food and equipment handling safety measures

Full results: Proficient

Restaurant manager — Proficient

June 2022

Managing restaurant staff and meeting customer expectations

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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