Data Entry Customer Service

Sandra Roberts

Garland, TX ***** ~ Phone: 469-***-**** ~ **********@*******.***

OBJECTIVE

To find a position that will utilize my experience and unique abilities, within a growth-oriented company that offers challenging responsibilities and the potential for advancement. A high-impacted leadership position requiring creative and innovative approaches to problem solving, strategy development, and fulfillment of my personal goals. OVERVIEW

A highly motivated Bookkeeper, Office and Customer Service Manager professional with a verifiable record of accomplishment spanning eleven years. Highly proficient and accustomed to working in fast paced environments with the ability to think swiftly and manage prudently. Effective problem solver; prioritize and manage heavy work flow without direct supervision. Areas of strength include:

● Accounts Payable

● Payroll & Reports

● Organizational Skills

● Computer Literacy

● Work as Team Player

● Filing & Data Entry

● Accounts Receivable

● Schedules

● Communication Skills

● Time Management Skills

● Research Abilities

● Company Wide Ordering

EDUCATION

Diploma

Garland High School,Garland, TX

Medical Assistant Diploma

1990

1991

PCI Health Training,Dallas, TX

COMPUTER SKILLS

● Microsoft Windows and Mac Literate

● Microsoft Software (Word, Excel, PowerPoint)

● ADP

● 10 Key, 50 to 75 WPM

PROFESSIONAL EXPERIENCE

Customer Service Expert

Iqor, Richardson, TX

Customer Service rep. who manages more than 40+accounts daily. Reassuring customers are satisfied.

Maintain customers accounts (new and reoccuring)

● Bill, explain billing, credit & adjust, reconcile and notate accounts

● Order devices upon service of certain accounts

● Other duties done upon request

Bookkeeping/Office Manager

Sprouts,Dallas, TX

Office Manager (Bookkeeper) that manage hiring 20+ employers and create financial transactions & reports

● Maintain accounts journals

● Data entry, emails correspondence, manage inbound & outbound calls April ’11 - Current

● Administer invoices, cash receipts, and supplier invoices

● Purchases supplies and equipment as authorized by management

● Monitor office supply level and reorder as necessary

● Manage database; calculate variances from the budget and report significant issues to management

● Process payroll in a timely manner

● Balance and maintain general ledger

● Maintains office services by organizing office operations and procedures

● Complete operational requirements by scheduling and assigning employees Customer Service/Service Desk Manager

April ’04 – Jan. ‘11

Albertsons,Dallas, TX

Service Desk Manager that maintained customer satisfaction by providing problem-solving resources; managing

● Maintained activities on all money transactions; carefully handled company’s funds, refunding and tagging

● Monitored and managed all inbound and outbound customer service calls; including transfer to correct department

● Maintained and monitored lottery machine and winnings, money orders, cashier & personal checks and cashing

● Managed database

● Maintained ordering and stocking

● Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems

● Followed company’s standard operating procedures

● Accomplishes customer service objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Available for Full-Time & Contracted Assignments ~ References Provided Upon Request

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