Flight Attendant Front Desk
Resume:
SUMMARY
Dedicated employee known for punctuality, pursuing employment options where good
customer service and positive attitude will make a difference. Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
EXPERIENCE
Philippine Airlines - Flight Attendant
Manila, Philippines • 05/2004 - 12/2022
CONTACT
adsyea@r.postjobfree.com
Brentwood, CA 94513
SKILLS
Jose Martin Roque R. Suzara
Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
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Offered answers to passengers' questions and resolved issues that arose during flights.
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• Followed safety, passenger and supply pre-flight checklists.
• Dealt with mechanical and passenger emergencies according to standards. Instructed passengers on safety and emergency procedures and answered questions related to flight.
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• Kept cabin neat, clean and professional in appearance.
• Directed junior team members in proper duties and company regulations. Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
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Took measures during unusual conditions to maximize safety of customers and crew.
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Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
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• Inventoried aircraft amenities and completed order list for turnaround. Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
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• Conducted preflight checks to assess general condition and cleanliness of aircraft.
• Anticipated needs of passengers to enhance comfort and promote enjoyable flight. Administered and coordinated emergency procedures or care, enhancing onboard safety.
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Emergency Situations
Management
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• FAA Regulations
• Public Interaction
• Adult AED and CPR
• Company Culture and Values
• Aircraft Safety Checks
• Brand Promotion
• Problem Solving
Passenger Behavior
Monitoring
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Verbal and Written
Communication
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• Team Collaboration
• Decision Making
• Conflict Mediation
• Safety Procedures
• Equipment Oversight
• Safety Demonstrations
• Airline Policies
• Creative Thinking
• Beverage Service
• Special Needs Assistance
• Passenger Interaction
• Negotiation Tactics
• Aircraft Emergency Reports
• Data Gathering
• Evacuation Procedures
• Complaint Resolution
Pfizer - Medical Representative
Manila, Philippines • 01/2003 - 01/2004
The Farm at San Benito - Front Desk Officer
Batangas, Philippines • 01/2002 - 01/2003
EDUCATION AND TRAININ
G
Bachelor of Arts: Mass
Communications
Perpetual Help College of Rizal
Philippines • 03/2002
Participated in pre-flight briefings to discuss flight details, weather and service plans.
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• Observed passengers for intoxication or possible threat to safety.
• Executed menu and drink orders to meet preferences of passengers.
• Demonstrated safety equipment and procedures to meet FAA guidelines.
• Restocked and organized food, beverage and passenger items inventory.
• Helped guests locate seats and stow luggage in appropriate locations. Managed refreshments cart at scheduled intervals to give passengers food and beverages.
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Maintained database of in-flight entertainment and assisted passengers with selections.
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Managed smooth and effective communication among physicians, patients, families and staff.
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Scheduled appointments with established and prospective customers to meet with and discuss corporate offerings.
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Established and maintained professional relationships with medical professionals to promote lucrative business opportunities.
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• Input and managed customer data and account information in CRM system.
• Demonstrated medical products to new and existing customers. Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
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Updated customer information in CRM database daily to document latest interactions and activity.
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Learned about new advancements in [Type of Software] by participating in company trainings and educational events.
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Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
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Communicated effectively with clientele to maintain customer satisfaction and loyalty.
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Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
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• Networked to build client base and promote products to new and existing clients. Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
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Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
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• Oversaw cash and credit card payment transactions at the front desk.
• Handled payment processing and provided customers with receipts and proper bills
• First Aid and CPR
• Sales and Marketing
• Time Management
• Team Leadership
• Customer Service
• Cleaning and Sanitizing
Flight Information
Dissemination
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and change.
• Managed guest check-in and check-out procedures, reservations and payments.
• Corrected guest issues promptly with knowledgeable and friendly service. Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
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Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
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• Managed customer complaints and rectified issues to complete satisfaction. Mentored new staff on correct procedures, compliance requirements and performance strategies.
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Managed tasks and responsibilities for front office employees when the team was understaffed.
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Worked with room service, housekeeping, maintenance and security to meet all guest needs.
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Developed lasting relationships with guests that built loyalty and drove hotel revenue.
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• Welcomed large volume of guests and improved overall customer service.
• Received incoming calls and coordinated with staff to fulfill customer requests. Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
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• Anticipated guests' needs ahead of time and responded to requests efficiently.
• Monitored reservations to track incoming parties and special events. Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
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Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
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• Balanced hotel accounts at end of each shift.
Maintained important files, running reports and delivering updates on occupancy and revenue.
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• Provided concierge services for guests.
Showed off dining areas, pool, spa and fitness center to prospective and current guests.
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Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
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Resolved guest complaints promptly and followed-up to verify restored satisfaction.
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Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
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