Assistant Manager Customer Service

Fallou Diouf

Address: Smyrna, GA *****

Mobile: 404-***-****

Email: ********@*****.***

PROFESSIONAL EXPERIENCE:

**/**** – 11/2021 INALFA SunRoof Systems Smyrna, GA Production Trainer (Part-Time)

• Assist in resolving issues with customers on repair and inspection

• Assist in training and reviewing guidelines with approved subcontractor (BMW) (Reason for Leaving: Would like to return to the restaurant industry

07/2006 – 11/2021

Restaurant Manager The Varsity Kennesaw, GA • Annual Sales Volume: $3 million-$5 million

• Hired in as Associate, promoted to Cashier

• Promoted to Floor Supervisor two years later

• Promoted to Assistant Manager at Alpharetta location and it closed in 2015 • Promoted Restaurant Assistant Manager at the Kennesaw location

• Food Cost from 30% to 25% Maintained through proper prep, portioning, controlling waste and inventory management

• Labor Cost from 25% to 19% Maintained below goal through forecasting, training, and proper scheduling

• Has trained more than 300+ managers and employees since role as manager • Ordered food and supplies weekly

• Conducted weekly inventory

• Continually monitored restaurant and takes appropriate action to ensure food quality and service standards are consistently met or exceeded

• Developed and maintained exceptional customer service standards, reputation for extremely high standards and guest satisfaction

• Recruited, hired, trained and lead a staff of 35+

• Minimized loss and misuse of equipment through proper restaurant supervision and staff training • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality

• Implemented and enforced all company policies and procedures

• Knows more than 20 regular guests by name

• Managed FOH and BOH – works both houses where and when needed

(Reason for leaving: Due to COVID)

EDUCATION: Master of Arts: Organizational Management: Ashford University Bachelors in Business Administration: Strayer University

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