SEEMA KHAN

Shiv Shivam, B Wing, ****, Lokhandwala,

Andheri (W), Mumbai - 400 0102.

993**-***** E-mail : adspd0@r.postjobfree.com

A self-motivated, versatile, highly focused, and analytical professional. With over 12 years of experience in the aviation domain across international airlines in running high level of operational functions. A motivator par excellence who passionately strives towards constant improvement. Proficient in building consensus among conflicting point of views through active discussion and resolution and extremely effective in managing new challenges in dynamic business environments. To pursue a rewarding career with an organization that gives me an opportunity for taking on greater responsibilities, new challenges, acquiring skills while providing an atmosphere for professional and personal growth.

AREAS OF EXPERTISE & CORE SKILLS

• Flight Operations & Ground Handling • Safety & Quality Assurance

• Crowd Management • Internal Compliance & Assessment

• Crisis Management & Human Behaviour • Vendor Management

• Business Development • Process Improvement & Optimization

PROFESSIONAL EXPERIENCE

Attended the following training programmes conducted by Qantas Airways in Mumbai & Sydney.

• The Qantas Cube Checking / reservation system an extensively designed customers services.

• Completed a tale course for better customer service skill and strategic conduction at the "Leela Kempenski from Qantas College.

• Trained to detect fraudulent passport and other travel documents.

• Completed a successful training course on rule and regulation of DGCA and Airport Authorities of Mumbai by Qantas Airlines and holding a certificate for same.

• Completed successfully 4 weeks training course on with E-funds Pvt. Ltd. in US Process for accent training and risk management association program.

• Completed successfully training of Crowd / Crisis Management & Human Behaviour Course on Board (MS Fascination) in Miami.

NATURE OF DUTIES & RESPONSIBILITIES.

• To be friendly enthusiastic and professional with our customers responsibilities to recognize the value and loyalty of the customer towards our company.

• Planning of Pre-Post flight handling, allocating duty job functions to staff, having pre-flight and post flight de-briefings. Always worked to achieve a goal for an 'On Time' performance.

• Recognize Customer importance & ensure excellence customer service provided. Handling V.I.P.s / Arrival / Departure passengers facilities them through various Airport formalities. Look after passengers needing extra care and attention such as incapacitated passenger, unaccompanied children. 1st time travelers etc.

• Have performed Check-in function & am well acquainted with pre/post flight handling & documentation.

• Fully qualified to handle and discrepancies such as technical oversales flight diversions.

• Fully qualified to interact with US client with regards to their credit card in the collection department.

• Deduction of fraud passport, documents, security questions asked to every passenger regarding the check in baggage as well as weight of hand baggage. Presently attending to all crew members on board for a pat-down search, operating the X-ray machine for screening all bags in incoming passengers and crew members. Patrolling all restricted areas on board. The above security measure are been down in the Qantas Airlines Manual and Carnival Cruise line manual.

EMPLOYMENT HISTORY

June 2008 - till Date CONSULTANT - HIGH STREET REALTY (REAL ESTATE FIRM)

- Supervised & Trained Team of 5 Full Time Employees in Sales.

- Execution of Sales Marketing to achieve business goals.

- Attending to Domestic & International Clients with their commercial

real estate acquisition, lease obligation, asset reposition and

deposition.

- Expertise and market knowledge to broker commercial office, industrial, retail and multifamily properties that consistently exceed the investment goals of clients.

Mar 2004 - Aug 2007 - Customer Security Agent (Lady Guard) - CARNIVAL CRUISE LINES

Jan 2003 - Dec 2003 - Team Member - E-FUNDS INT'L PVT. LTD. (Call Centre)

Jun 1997 - Aug 2002 - Supervisor/Check in Agent - QANTAS AIRWAYS

Apr 1996 - May 1997 - Sales Marketing Executive - PATEL AIR FREIGHT PVT. LTD.

Jan 1996 - Mar 1996 - TRAFFIC ASSISTANT - SAUDI ARABIA AIRLINE

AWARDS

• Star Employee of the Month - CARNIVAL CRUISE LINES

ACADEMIC QUALIFICATION

• Graduate of Commerce from Mumbai University.

PERSONAL INFORMATION

Date of Birth : 23rd August 1970

Nationality : Indian

Langauges Known : English, Hindi, Marathi, Gujarati & Punjabi

Height : 5'-7"

Weight : 63 kg.

Passport No : N4157538

Date of Issue : 15/10/2015

Date of Expiry : 14/10/2025

Place of Issue : Mumbai

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