Customer Service Representative
Resume:
Nancy Patel
Westerville, OH ****1
Summary
Dynamic and reliable work experience in retail banking for 17 + years. Knowledge of Banking Operations, Products and regulations. Good Understanding of operational risk, banking customer relations. Excellent team player with strong organizational, communication, problem solving and time management skills.
Skills
Goal Oriented
Exceptional customer service skills.
Excellent Leadership skills.
Quick Lerner
Strong Communication skills
Strong work ethic
Excellent organizational skills
Self-motivated individual with strong work ethic and professionalism
Basic knowledge on loan/ mortgage application.
Typing
Qualification
26 years of sales and customer service experience.
Strong listening and customer service skills.
Ability to effectively ask questions and identify needs to enhance the customer relationship
Commitment to building relationships through phone engagements.
Comfortable with using digital technology to support the delivery of business goals.
Ability to problem solve and provide solutions to customer issues.
Ability to strengthen relationships with teammates. Self-motivated, confident and ability to multitask effectively. Ability to work branch hours, which can include weekends and evenings.
Work History
First Merchants Bank
Universal Banker
Aug 2021 to Present
Be the face of First Merchants Bank, presenting a professional, friendly, and helpful appearance with every interaction. Work Closely with new and existing customers to understand their financial needs and deepen relationships. Provide recommendations and assist customers with a wide array of financial solutions to satisfy their spending, saving, borrowing, and investing needs. Help customers more efficiently using web, mobile and ATM banking. Collaborate with partners in Wealth, Mortgage and Business Banking to help customers with more complex financial needs. Contact customers to schedule time to discuss their personal financial goals. Provide financial education and services to customers to help them fit banking into their everyday lives. Comply with all financial policies and procedures, state and local laws and regulations. Contribute to overall banking center operation by Balance cash, daily transactions, vault, and ATM. Assist with opening and closing banking center. Assisting interviewing new candidates.
Liquor Store Owner
Mount Gilead, OH
Jan/2017 to July/2020
Provide friendly customer service to all our customers, help and recommend new items to customers to increase the sales volume. Coach all employees to reach their sales goal. Improved employee performance through the implementation of various selling strategies, resulting in 40% annual sales increase. Interview job candidates and make staffing decisions. Manage staff of 6 associates. Reorder inventory when it drops below predetermined levels. Train and develop new associates on POS system and key sales tactics. Conduct store inventory monthly and hard liquor quarterly. Verify deliveries against invoices complete shortage and overage reports. Submit daily and monthly paperwork to an accountant to see lost and profit statements quarterly. Process weekly payroll. Supervise, train and develop team members in accordance with company policies and procedures. Receive, inspect and log all products for shipment accuracy, temperature and quality. Prepare and maintain inventory records. Follow hiring and termination decisions with company’s policy.
Delaware County Bank
Powell OH
Teller/ Banker
July/ 2016 to Dec/2016
Assist bank customers with opening and closing accounts, including issuing debit cards and personal checks. Recommend appropriate account services to customers based on financial situation and communicate benefits to achieve 15-20 new accounts per month. Resolved claims of fraudulent purchases on customer accounts and advise customers on increased security practices. familiarity with BSA, Reg CC, Reg D, US Patriot Act, CTR, Cash Handling. Process on average 20+ customer transactions per hour during peak periods. Help customers get connected to various service including loans, credit and various insurance policies and encouraged them to be proactive with their banking, balanced ATM and cash drawer making zero mistakes during my banking service. Ensured customer satisfaction with patience and positive attitude. Handled cash transactions in excess of $ 20k a day.
Harleysville Savings Bank
Norristown, PA
May 2013 to Aug 2014
Greeted all customers as they arrived. Processed withdrawals, deposits, loan payments and account lookups for clients. Answered questions for customers and escalated complex ones to head teller. Made all sales goals and processed transactions with high accuracy. Accepting cash from customers. Supporting the bank sales team by identifying customer needs and then promoting current offers to them. Referring customers with financial problems to other colleagues for assistance. Follow banks policies and procedures when performing transactions. Cross selling bank services. Reporting any suspicious customer activity to bank managers. Refer new accounts and services to service representative.
Univest Bank
Harleysville PA
Head Teller
04/2010 to 7/2013
Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies. Audit all tellers on monthly basis. Process 25+ customer transactions per hour with extreme attention to detail. Selling and redeeming U.S Savings bonds applications to the Federal Reserve as needed. Respond to customer account inquiries totaling 130+ weekly accounts. Responsible for teller, vault and ATM monthly audits and daily balancing. Oversees the staffing, coaching and job performance of all tellers. Provides a supporting role ensuring platform team members are also aware and adhering to operations policies and procedures. Meet established sales goals on timely manner. Conduct teller meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff. Cross sells and makes referrals to generate new business and additional services, promote bank products and further establish business relationships. Listen carefully to the client and be willing to assist with any client questions or problems. Coordinate and assist with the dual control vault responsibilities.
Beneficial Bank
Burlington, NJ
Banker
02/2006 to 07/2007
Deepen Existing relationships through profiling and uncovering additional needs. Evaluating the client’s financial needs and recommend products to meet their needs. Process and closing home equity loan, auto loan, credit cards, and personal loan applications. Opening and closing the branch safe registered to report to the branch manager responsible for driving revenue through direct sales of personal accounts, loans, and lines of credit. Meeting with clients on a regular basis to assess their financial needs and growth opportunities. Providing clients with the tools, information and benefits to assist them in attaining their financial goals. Contacting customer in face to face interactions as well as cold calling. Proficiency on the phone Microsoft office proficient Word, Excel, outlook trained new tellers and personal bankers. Proficient in all policies and procedures required for every transaction.
Education
High School Graduate 1996
Associate in Accounting 1999
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