Customer Service Machine Operator

JOE RICH

**** ********** **. *********, ** *****

440-***-**** *******@*******.***

Experience

Knock Lending 2021-2022

Disclosure Desk Manager- Manage the day-to-day activities of the disclosure desk including management of the team of disclosure analysts. Ensure adherence to all applicable lending requirements in regard to the issuance of initial and revised Loan Estimates and Closing Disclosures. Review Encompass fee screen for accuracy and completeness. Prepare and deliver disclosure packages for revised loan estimate and closing disclosures. Audit, verify and ensure that the mortgage loan disclosure packages are accurate and comply with regulatory timelines. Monitor pipeline daily to ensure disclosures are issued in accordance with regulatory timelines. Continually learn, grow, and expand your knowledge, while also supporting others learning experiences; act as a mentor and be a resource for others inside and outside of your team. Take on ad-hoc projects as they arise & always be willing to support your team where they need you. Erie International Group 2020-

2021

Production/Shift Supervisor- Provides leadership and direction to production employees, lab employees and maintenance in an oil refinery setting. Helps staff achieve company goals by communicating expectations, planning, monitoring, and evaluating job results. Enforces company policies and guidelines. Ensures that production plans are completed by a certain time. Counsels’ employees on how to achieve an optimal output or workflow. Resolves issues and disputes between manufacturing employees in an union setting. Creates and maintains professional schedules. Communicates with and assists other manufacturing departments as needed. Evaluates the condition of production equipment & safety. Compiles and analyzes production records for audits.

Bay Equity 2016-

2020

Disclosure Desk Manager – Provide leadership and direction to associates as well as other managers and officers of the company, which includes 15 employees and an additional 4 employees overseas. Oversee and monitor production and turn times for disclosure desk associates, focusing on accuracy, efficiency, transparency, and customer service. Proactively manage disclosure deadlines and escalated issues. Recruit, hire, train and grow team members. Engage associates with regular performance feedback. Review and manage policies and procedures manual as well as system functionality to make modifications, as necessary. Identify cost saving techniques. Also worked in the Internal Controls department for a year. Compliance Internal Controls Associate –

Participate in planning meetings with board of directors, explain the audit approach, scope, and objective of the engagement. Develop a risk-based audit test plan by selecting the appropriate audit approach, test procedures and sampling criteria. Evaluate the design effectiveness and the effectiveness of controls in meeting business and control objectives over all departments in lending. Identify and document control and process weaknesses and provide evidence of findings. Propose practical recommendations to address control weaknesses and/or process inefficiencies. Prepare audit report and organize work papers. Development of clients Annual Risk Assessment and Internal Audit Plan. Monitor compliance best practices align with CFPB’s best practices and rules.

Pro Cuts Lawn 2001-Present

Operations Manager- Scheduling, customer service, new client outreach, delegating tasks, machine maintenance, production and safety goals. Recruit, hire, and train employees. Andover Police Department 2013-

2017

Auxiliary Police Officer

Avery Dennison 2014-2016

Coater Operator- Helped lead a team of five people meeting production schedules and production sequences for optimal productivity. Maintains production records and logs of equipment and product performance. Uses 5S and Lean principles to address changes needed with appropriate plant personnel in a timely manner with strong leadership skills. ESAB 2009-

2012

Sub Arc/Machine Operator- Operate machine to draw wire down to specifications, maintain quality by changing dies and numerous machine checks, set up and change machine over per schedule to maintain a continuous flow; maintained records/reports, maintain copper systems Super K-Mart 2002-2005

Shipping/Receiving Manager- Load/unload delivery trucks, follow organization structure of receiving area, inventory all items passing through receiving area, process paperwork related to all receiving transactions. Scheduling, performance reviews and safety training. Education

Cleveland State University 2019

Bachelors - Organizational Management

Lakeland Community College 2014

Associate of Applied Science

*Public Speaking, Emergency Management

Public Supervision and Training Skills/Technique

MTC Ohio Basic Police Academy 2006

Certifications/ Trainings

Hazmat training -- OSHA -- Confined Space -- MSDS- Chemical Hazards -- Lock-out/Tag out -- PPE --Overhead Crane -- Crane Safety & Inspections -- Forklift-Truck Safety -- Ergonomics -- Respirator -- Proper Lifting Techniques -- Fire Extinguisher -- Hearing -- Tow-Motor -- Scissor- Lift

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