Care Giver Customer Service

RR

Business

ROSALINDA RIVERA

**********@*******.*** 509-***-**** Wenatchee, WA 98807

PROFESSIONAL

SUMMARY

Dependable and organized Service Coordinator with 10 + years of experience supporting clients and providing customer service.. Fluent Spanish speaker with proficiency in outlook and Microsoft. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment.

SKILLS Job Prioritizing

Ongoing Client Support

Assigning Cases

Patient Service and Assistance

Community Resource Expertise

Business Correspondence

Administrative Duties

Office Supplies and Inventory

Dependable and Consistent

Adaptability and Flexibility

WORK HISTORY Service Coordinator Consumer Direct Care 12/2021 - 06/2022 Network Wahington - Spokane, WA

Managed caseload of up to 40 individuals and families. Developed productive working relationships with government agencies and organizations.

Maintained effective customer service by responding to service call and questions

Office Manager Catholic Community Services Of 10/2019 - 06/2021 Western Washington - Wenatchee, WA

Maintained computer and physical filing systems.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

New hires on company processes while managing employees to achieve clientel

Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives. Care Giver Amada Senior Care - Kenniwick, WA 09/2014 - 04/2019 Assisted with dressing guidance, grooming, meal preparation and medication reminders.

Built strong relationships with clients to deliver emotional support and companionship.

Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance. Assisted clients with daily living needs to maintain self-esteem and general wellness.

Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

Office Manager Zirkle Fruit Company - Rock Island, 01/2010 - 06/2013 WA

Maintained computer and physical filing systems.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Coached new hires on company processes while managing employees to achieve maximum production.

Administrative Assistant American Red Cross - 05/2008 - 05/2010 Wenatchee, WA

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management.

Scheduled office meetings and client appointments for staff teams. Sorted and distributed office mail and recorded incoming shipments for corporate records.

Payroll Clerk Dovex Fruit Company - Wenatchee, 08/2004 - 03/2008 WA

Maintained payroll information by calculating, collecting and entering data.

Processed new hire paperwork and documents.

Verified timekeeping records and handled any discrepancies with employees.

Maintained employee privacy and protected payroll operations by keeping all information confidential.

Updated employee files with new details such as changes in address or salary levels.

Counselor Aide Division Of Vocational 02/1999 - 06/2003 Rehabilitation - Wenatchee, WA

Maintained comprehensive client files according to program standards and physician requests.

Attended trainings, staff meetings and professional development seminars, enhancing performance and supporting departmental goals.

Relayed relevant patient care details to supervisory staff. Prepared materials for individual and group therapy sessions, anticipating unique patient needs accordingly.

Answered telephone calls to offer office information, answer questions and direct calls to staff.

Supported supplemental programming in office to enhance patient recovery and developed individual program plans.

Community Outreach Coordinator Chelan/Douglas 11/1997 - 02/1999 Community Action Council - Wenatchee, WA

Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships. Conducted community workshops to promote different programs and educate public on available services.

Connected individuals with available and relevant resources. Acted as main point of contact between management, clinical staffs and external community.

EDUCATION Trend College, East Wenatchee

No Degree: Business/ Communications

Wenatchee Valley College, Wenatchee, WA 05/1997

Medical Terminology: Medical Genetics

Big Bend Community College, Moses Lake, WA 06/1986 GED

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