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Customer Service Support Specialist

Location:
Columbus, OH
Posted:
October 29, 2022

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Resume:

DANIEL KARPEEH

■ Columbus, OH *****1-614-***-**** ■ads8sy@r.postjobfree.com■

PROFESSIONAL SUMMARY

Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service. SKILLS

Warehouse Logistics

Transportation Activity Management

Route Optimization

Profit and Loss Management

Distribution and Warehousing

Carrier Negotiations

Policy and Procedure Adherence

Scheduling

Budgeting

Forklift Operation

Shipping and Receiving

Logistics

Logistics Management

Domestic Freight Management

Data analysis

Documentation

Shipment coordination

Staff Management

Cost reduction

Order picking and processing

Production planning

Contract Management

WORK HISTORY

LOGISTICS MANAGER 07/2019 to Current

Doctors Without Borders, MSF France, New York City, NY Conducted research to address shipping errors and packaging mistakes. Directed shipping and receiving of wide range of products daily. Purchasing of supplies for the projects in the sections Conducts market research for purchases of clinical material for the newborn babies Building of shelters and sub clinics in the different regions Manages a team of 25 with 100 % accuracy of productivity Manages fleets vehicles for operations and maintenance LOGISTICS ASSISTANT 03/2017 to 06/2019

United Nations Mission in Central African Republic, MINUSCA, Bangui, Central African Republic

Integrated logistics systems into company processes to improve operations and manage work orders and price changes.

Generated, distributed, and filed copies of all billing paperwork. Processed and entered customer orders into database and provided proactive customer service for accounts.

Verified accurate account invoicing through collaboration with accounting department. Worked with vendors to schedule daily pickups and weekly deliveries. Documented received materials into SAP system.

Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.

Kept deliveries in line with import and export laws to minimize delays. Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.

IT SUPPORT SPECIALIST 01/2012 to 01/2017

Franklin University, Columbus, OH

Developed and tested new product offerings prior to release to assist development team in bug identification.

Created help desk tickets, troubleshot, and resolved desktop issues. Offered new customers training to reduce frustration and improve customer satisfaction. Provided Tier 1 IT support to non-technical internal users through desk side support services. Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.

Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.

Managed backup and recovery of data assets to safeguard system availability. Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

FORKLIFT OPERATOR 01/2009 to 01/2012

Bell Incorporated, Groveport, OH

Used strapping and bracing techniques combined with proper balancing to prevent load shifting. Received cargo by lifting and moving it using hand trucks and pallet jacks. Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.

Communicated with floor managers to determine merchandise placement. Prevented waste when transferring materials between transport containers and processing equipment.

Updated SAP tracking systems to document movements and determine proper area for storage. Maneuvered swivel-hooks, hoists, and elevating platforms to move materials. Packed items into appropriate containers for shipment. EDUCATION

Bachelor of Science: Business Administration and Management, 05/2016 Franklin University - Columbus, OH

Member of National Society of Colligate Scholar

President's List for GPA 4.0 2015

Dean's List GPA 4.0, 2014

Professional development completed in Len Six Sigma CERTIFICATIONS

Logistics Management Training and certification with Doctors Without Border, MSF in Bordeaux, France

Field Management Training and Certification for Humanitarian Services Ohio Peace Officer Training and Certification and Firearm Supply Training in SAP System

OSHA Training and Certification with Alpha Offshore Global Wind Organization Training with Working at Weight certified Commercial License Driver (Class A) Certified



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