Service Representative Customer

ANDREA DANIELS

Macon, GA ***** 478-***-**** onceadanios2@gnaicon

‘SUMMARY

Personable and dedicated Customer Service Representative with extensive experience in nexrep

Industry. Solid team player with upbeat, postive attitude and proven skal in establishing rapport with

clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate,

enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating

partnerships and growing businesses. Detailed Client Service Associate known for having great

‘organizational skis. Gifted at working with ail types of customers. Looking for a new role where hard

‘work and dedication willbe highly valued,

SKILLS

‘© Crecit Card Payment Processing ¢ communication

‘* problem solving © computer skits

‘* Friendly, Posttive Attitude * leadership

* Teamwork © Report Creation

'* Customer Service sue and Complaint Resolution

‘© Active listening * Inbound and Outbound Calling

EXPERIENCE

(04/2021 t0 09/2022 Customer Service Representative

Nextep

'* Answered incoming calls and provided highest level of professionalism:

‘and knowledgeable service to every customer.

'* Met or exceeded call speed, accuracy and volume benchmarks on

consistent bass

‘* Collected payments and provided accurate change.

'¢ Helped cusiomess find specific products, answered questions and

offered product advice.

‘¢ Answered call with friendly and pofte approach to engage callers and

deliver exceptional customer service.

'¢ Researched and quickly resolved customer issues,

'* Answering customer cals regarding exiting and new orders

'* Respond fo question about deliver of order and changes.

03/2017 to 04/2021 Cashier Team Lead

mrs winner's — Macon, GA

'* Assisted with training new cashiers and customer service team members

to increase speed of onboarding.

‘© Greeted customers, answered questions and recommended specials to

increase profits,

‘+ Completed cleaning duties by sweeping and mopping floors,

vacuuming carpet and tidying up server stations.

'* Served food and beverages to patrons and immediately remedied

issues with orders.

‘* Checked with customers to determine satisfaction with meals, promptly

taking action to correct problems.

EDUCATION AND TRAINING

05/2012 High School Diploma

Southwest High School ~ Williamson Road

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