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Personal Assistant Customer Service

Location:
Durban, KwaZulu-Natal, South Africa
Salary:
10500.00
Posted:
October 27, 2022

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Resume:

Karmanie Moodley (Prenisha)

*** ******** ****, *******, ******, 4092 Cell: 084******* Email: ads7p9@r.postjobfree.com D.O.B: 25.03.1988

Dear Sir/ Mam

Please accept my CV in application to your current vacancy for I apply for the position and feel that I am fully capable as I offer more than 10 years in office management, administrative, Customer service and finance support. I know you will benefit from my key strengths listed below:

Computer expertise, with proficiency in all MS Office programs (Word, Excel, PowerPoint, Outlook and Office 365), SAP, POS-I-TIL, Worktrainer CMS (OHS) and ME+. I am an excellent and extremely fast learner in computer programs and systems.

Broad-based experience covering a full spectrum of administrative duties, including executive support, office management, customer service, medical aid billing, invoicing, payroll administration, customer and patient care, account management, database administration, document preparation, travel, meeting and function coordination and project/program support, site facility maintenance co-ordinating, Superior multitasking talents, with the ability to manage multiple high-priority assignments and develop solutions to challenging business problems.

A proven reputation, with a consistent history of exemplary performance reviews and recognition for driving efficiency improvements to office systems, workflows and processes. I am confident that if you hire me, you will have more time and energy to concentrate on growing your business. My resume is enclosed for your review, you may also call me at 084-****-*** or email me at ads7p9@r.postjobfree.com

Thank you in advance for your time and have a great day! Sincerely,

Karmanie Moodley

EXPERIENCE

CURRENT

BRANCH ADMINISTRATOR

SHOPRITE GROUP OF COMPANIES – TRANSPHARM

(PHARMACEUTICAL DISTRIBUTION CENTRE) - WAREHOUSE

DECEMBER 2020 – CURRENT

Support to DC manager.

Support to Warehouse & Maintenance supervisor.

Support to national facilities manager.

Admin support to national operations manager.

Finance functions

Credit applications.

Processing vendor applications.

Sourcing vendors.

Attain final approval for payments.

Processing of supplier invoices and credit notes.

Monthly expenditure preparations and tracking.

Capex budget.

Expense forecasting and budgeting.

Expenditure reports.

Attaining quotes.

Creating purchase orders.

Posting invoices on SAP.

Resolving payment queries.

Sending remittance.

Assisting vendors in creating Shoprite excel statements according to Shoprite requirements.

Petty cash control & reconciliation.

Company Shoprite buying card control & reconciliation.

Basic book keeping.

Customer and stakeholder relationship management.

Travel & accommodation arrangements.

Function/ Event coordinating.

Develop and update administrative systems to make them more efficient, implement clerical duties and administrative processes.

Greet and assist visitors when required.

Organize and scheduling of appointments and meetings.

Preparation/ Drafting of reports, meeting agenda’s and meeting minutes & taking dictation.

Document and record management.

Maintaining of internal & supplier contact lists.

OHS coordinating, record keeping & staff notice board.

Fully responsible for stocktake preparations. (i.e. Admin, record keeping and catering)

Catering, feeding schemes & hamper arrangements.

Overseeing of Receptionist, maintenance & cleaning staff.

Management of warehouse key control and key safe.

• Store room & tool control.

KARMANIE MOODLEY

192 Bankhead Road,

Hillary, Durban, 4092

Cell: 084*******

Email: ads7p9@r.postjobfree.com

D.O.B: 25.03.1988

EDUCATION

1. MATRIC APOLLO

SECONDARY

Subjects:

English

Afrikaans

Math

Business Economics

Biology

History

SKILLS & ABILITIES

I have a natural Management

personality, furthermore I am

excellent at Communication,

Customer service, Problem solving,

Organizational skills, Resilience,

Teamwork/ collaboration,

Interpersonal Skills, Critical

Thinking, Persistence, Networking

and being Proactive.

COMPUTER EXPERTISE

MS office 365 (word, excel,

PowerPoint, outlook, OneDrive

& Teams)

SAP

Pos-I-til

Worktrainer CMS

ME+

I am an excellent and extremely

fast learner with computer

programs and systems.

Consumables (Staff refreshments) & stationary control, maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies and distribution of supplies to staff and relevant departments.

SLA’s coordinating, updating and record keeping.

Ensuring operation of equipment by completing preventive maintenance procedures; IE: keeping equipment records, evaluating techniques, coordinating repairs and services

Overseeing of recycling program.

Arranging of building access to service providers and vendors. Reference: HR Nicolene Vurdarajulu, Contact: 031*******

ADMIN MANAGER AND EXECUTIVE PA TO MANAGING DIRECTOR AC WELLNESS

(SUBSTANCE ABUSE REHAB) – HOSPITAL

OCTOBER 2017 – NOVEMBER 2019

Admin support & PA to Managing Director.

Patient admissions.

Medical aid billing, queries and case updating.

Following up and tracking medical payments with medical aid.

Attaining medical aid pre authorization.

Sending of patient medical and personal updates to medical aids.

Managed conflict resolution between staff, patients and family members.

Arranging patient appointments, transportation and necessities.

Maintained all written and verbal agreements with clients.

Filing and proper care of patient files.

Prioritized, assigned and directed work efforts to staff, providing guidance and direction.

Provided support for training and staff development.

Liaison with medical Practitioners, Staff, patients and family members of patients.

Assisting in department of health inspections and meeting compliance requirements.

Collecting and approved employee documents such as travel expense, time sheets and leave forms.

Administrative tasks, including filing, reporting, archiving.

Created and maintained various spread sheets, databases and report files utilizing excel.

HR related tasks - Hiring, terminations, performance management, Develop new staff job descriptions, help identify and interview candidates & make recommendations for hire, drawing up and issuing of warnings, processing leave applications, Payroll and payroll queries.

Staff personal files, creating & updating.

Client services.

Hosting patient and family support groups.

Managed marketing and social media initiatives.

Diary management, general PA duties.

Reference: Givashnee Joseph, Contact: 064-***-****

PERSONAL ASSISTANT & RECEPTIONIST

JUST 4 FRESH

FRESH PRODUCE SUPPLIERS

APRIL 2014 – SEPTEMBER 2017

Performed general PA duties to the MD

Meeting scheduling, appointment setting, travel & accommodation arrangements, scanning and emailing.

Managing of personal accounts & logins.

Answered all incoming calls/ Emails and re-directing them to the relevant parties or taking messages.

Provided administrative and clerical support.

Meeting and greeting visitors, ensuring they are signed in & inducted.

Customer services and query handling.

Receiving deliveries, couriers, incoming mail and arranging distribution to recipients.

Ordering and controlling office supplies.

Tammy Reddy, Position: Owner, Contact: 068-***-****

SENIOR ADMINISTRATOR

UNIVERSAL DATABASE MARKETING

CALL CENTRE

MARCH 2013 - APRIL 2014

Staff supervising (Spot checks, Briefing, setting targets, Duty allocations)

Customer liaisons

Checking of policy document details.

Target tracking.

Corresponding of Sales & stats for salaries.

Fraud investigations.

IT system analysis & training.

Procedure implementation & training.

Arranging of team building.

Over time approval & moderation.

Kashmira Singh, Position: Manager, Contact: 011-***-****.

CUSTOMER CARE AGENT.

UNIVERSAL DATABASE MARKETING

CALL CENTRE

AUGUST 2009 - MARCH 2013

Final checking of policies.

Data capturing

Sending of policy details.

Resolving all insurers' queries.

Allocation of Admin duties.

General Admin duties.

Client services.

Creating of reports.

Providing feedback on reports.

Resolving of sales & stats queries.

Scanning and archiving.

Processing cancellation requests.

Checking of administrator’s data.

Name: Brigette Van Niekerk, Position: Senior Executive Manager, Contact: 011-***-****.



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