Service Representative Customer

Usha Vanami

*** **** *****, *****, ** *****

Ph: 971-***-**** E-mail: ******.*********@*****.***

Professional Summary

Customer service representative with 1+ years of experience resolving complex customer inquiries.

Teacher with experience in tutoring education and highly refined skill set, including classroom management, lesson planning, and organization.

Skills

-Proficient in handling customers to provide positive customer experience.

-Exemplary communication skills in written and spoken form

-Innovative approach to problem solving

-Proficient in a range of teaching styles and principles

Work Experience

HSBC

February 2014 – April 2015

Resolved customer inquiries via phone and email, consistently exceeding targets

Consistently exceeded weekly credit card application targets

Monster.com

May 2015 – May 2016

Worked as sales representative to sell the job space to companies in UAE

Consistently exceeded targets and received employee of the month recognition.

Oregon Children’s Academy, Portland, OR

September 2019 – December 2019

Infants and Pre-K Assistant Teacher to provide safe, clean environment, teaching and modelling good hygiene skills.

Assist in implementation and planning of program events

Perform other duties as assigned.

Amazing Mind Academy, Portland, OR

January 2020 – March 2020

Infants and Pre-K Assistant Teacher

Perform duties as assigned.

Education

Bachelor of Physiotherapy, March 2006

Dr. Vyaghreswarudu Institute of Physical Medicine, Visakhapatnam, India

Qualifications

Strong outgoing personality and sense of humor.

Profound openness to gaining new knowledge and skills.

Excellent communication skills; cool temperament with an analytic mind.

Enthusiastic involvement in extra-curricular activities

Computers experience

MS Office (Word, Excel, Outlook, Access, PowerPoint)

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