Brent E. Raymond

ads4it@r.postjobfree.com

614-***-**** (Daytime)

**** ******** **, *********, ** 43004

Professional Summary

Motivated, results-oriented individual with extensive experience and knowledge of the mortgage and banking industry. Demonstrates the ability to multi-task and prioritize multiple objectives in order to meet deadlines and deliver results. Customer-focused with a proven ability to research and trouble shoot to achieve problem resolutions. Able to excel interfacing with all levels of management and to tailor communication to various audiences. Seeking a position that would benefit from a highly skilled sales professional with strong interpersonal, analytical, and organizational skills; all while contributing to the overall success of a team as well as allowing for continued personal and professional development.

Banking & Finance – Home Finance

Customer Service – Customer Service Sales

Work Experience

Sr. Home Loan Analyst – (Purchase)

JPMorgan Chase Bank, N.A. – Columbus, Oh June 2015 to Present

Exceeds expectations by producing at high levels while adhering to scorecard metrics - high conversion ratio, pull through percentages, customer satisfaction, etc.

Working exclusively with Employees and Relocation customers

Extensive knowledge of the purchase life cycle (pre-approval to close) including follow up with potential customers

Effectively able to communicate to all parties involved in the purchase transaction (customers, realtors, attorneys, escrow officers, etc.) as well as partner with chase teammates (processors, underwriters, closers, etc.) in order to provide the best customer experience possible

Responsible for staying current with policies and procedures related to mortgage servicing, investor guidelines, and audit compliance.

Build strong client relationships and provide high value-adding services by assessing needs of clients and recommending products and programs to fit their needs

Review clients’ financial and credit information to determine best product available and qualifications under investor and lender guidelines.

Producing Sales Manager

American Bank – Columbus, Oh June 2014 to June 2015

Thorough knowledge of all mortgage products and programs

Displays knowledge of retail product philosophy, underwriting, procedures, documentation, and systems (encompass and leads360)

Experience in proactively soliciting new self-generated business as a member of the Ambassador’s Club

Managed and mentored team of 8 junior loan officers

Originated FHA, FNMA, FHLMC, VA and Conventional and Jumbo products

Excellent oral and written communication skills

Proficient in standardized applications, including Microsoft Word, Excel, PowerPoint, and Outlook

Cross sell products and opportunities to help save additional money (insurance)

Sr. Mortgage Banker – Home Loan Direct

JPMorgan Chase Bank, N.A. – Columbus, Oh June 2003 to February 2014

years of experience in telephony center, taking inbound calls from current mortgage holders in Chase’s portfolio, as well as from prospect mortgage holders not currently with Chase who were interested in obtaining knowledge/direction in regards to their mortgage needs.

Assist management in coaching and training staff, as well as side-by-sides with upper level management to demonstrate day to day operations in order to help manage and improve service quality and efficiency.

Exceeds expectations by producing at high levels while demonstrating a high conversion ratio and pull through percentages

Effectively able to display exceptional customer service, while continuing to manage a pipeline as the main point of contact.

Extensive knowledge of, RESPA, FRCA and private mortgage insurance guidelines.

Originated FHA, FNMA, FHLMC Conventional and Jumbo products and well versed in home equity products.

Acted as a validator in order to verify documents were legitimate, correct, and complete prior to sending to underwriter to be reviewed

Experience submitting mortgage applications through DU/LP or automated system in order to determine borrower’s qualification and eligibility.

Cross sell Chase products including home equities, credit cards, and various banking needs.

Able to communicate approvals, counteroffers, and denials

Consistently funded over $4,500,000.00 monthly in originated home loans

Chase Home Finance Leaders Club 2004-2005

Account Manager

Western & Southern Life – Columbus, OH May 2001 to October 2002

Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan

Maintained and managed a customer base of over 250 clients in my territory while also cold calling, prospecting. and developing referrals in order to generate new business

Responsible for implementing innovative marketing and promotional sales seminars as well as participate in networking events

Education History

University of Dayton 2000

Dayton, Ohio

Bachelor of Science - Business Administration

Marketing/Management

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